ManageAmerica | Property Management Software

Implementation Specialist

ManageAmerica | Property Management Software

full-time

Posted on:

Location Type: Remote

Location: California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $53,000 - $60,000 per year

Job Level

Junior

About the role

  • Manage all aspects of the ManageAmerica implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines
  • Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Teams, ad hoc meetings, emails, etc.
  • Manage multiple implementation projects, with various priorities and deadlines at once for different customers
  • Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes
  • Maintain up to date project plans, tickets, and other project documentation to ensure project timelines are on track and visible to leadership
  • Conduct ongoing training sessions for clients and agencies and internal employees
  • Works with Account Management and Customer Support regarding new features and integrations as needed
  • Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products
  • Manage new customer’s onboarding, data collection and configuration ensuring successful implementation
  • Work closely with cross-functional teams, including Sales, Marketing, Customer Success, and Product, to onboard and support the implementation
  • Provide direct assistance to customers for enrollment changes and program issue resolution
  • Provide exceptional customer service.

Requirements

  • 1-3 years software project coordination/implementation experience in a client-facing environment or corporate support role
  • Familiarity with remote work technologies, such as video conferencing platforms, project management software, and remote collaboration tools
  • Excellent communication and interpersonal skills to effectively engage with remote stakeholders at all levels
  • Self-motivation and the ability to work independently while collaborating effectively with remote teams
  • Ability to adapt to change and a rapidly growing environment
  • Flexibility in scheduling to meet client needs with short turnaround
  • Proficient in Microsoft Excel with the technical aptitude to quickly learn and navigate new systems.
Benefits
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software project coordinationimplementation experienceconfiguration practicesdata collectionproject documentationtraining sessionscustomer onboardingissue resolutiontechnical aptitudeMicrosoft Excel
Soft skills
communication skillsinterpersonal skillsself-motivationcollaborationadaptabilityflexibilitycustomer serviceconsultative partnershiptime managementproblem-solving