Senior Director, Technology Optimization – Enhancement
Mammoth Holdings
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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Job Level
About the role
- Develop and execute a multi-year technology optimization roadmap aligned with operational growth and acquisition integration.
- Evaluate current systems and identify performance gaps, redundancies, and enhancement opportunities.
- Translate business needs into scalable system improvements that drive measurable ROI.
- Serve as a senior advisor to executive leadership on technology performance, integration strategy, and system enhancement initiatives.
- Establish KPIs that measure technology effectiveness, uptime, automation impact, and operational efficiency.
- Oversee optimization of enterprise and distributed site technology platforms including: Cloud environments (AWS, Azure, GCP), POS systems and payment integrations, Membership and subscription platforms, Tunnel controllers and loT-connected wash equipment, Network connectivity and device management.
- Lead system standardization across newly acquired locations.
- Improve reliability, scalability, and performance of site-impacting technology.
- Strengthen disaster recovery and business continuity protocols across corporate and field systems.
- Identify and eliminate manual workflows through automation and system integration.
- Lead cross-platform integrations between ERP, HRIS, CRM, BI, membership, and operational systems.
- Standardize reporting structures to reduce manual data pulls and shadow systems.
- Improve cross-functional data flow between Operations, Finance, HR, and Analytics.
- Drive continuous improvement initiatives that enhance field execution and corporate reporting accuracy.
- Partner with Business Intelligence and Finance teams to ensure enterprise data architecture supports scalable operational analytics and decision-making.
- Enable advanced analytics initiatives that support operational forecasting, performance management, and strategic planning.
- Lead the identification, implementation, and adoption of AI-driven solutions to streamline operational, administrative, and reporting processes across corporate and field environments.
- Champion a culture of data intelligence and AI adoption, enabling teams to leverage automation and machine learning to improve efficiency and reduce manual processes.
Requirements
- 8+ years of progressive technology leadership experience.
- Experience optimizing technology in multi-location operational, retail, or service environments.
- Demonstrated success improving system performance and driving automation.
- Experience supporting acquisition integration, technology standardization, and AI implementation.
- Strong background collaborating cross-functionally with Operations and Finance teams.
- Enterprise databases (SQL Server, PostgreSQL, MySQL, Oracle, or similar)
- Cloud infrastructure platforms (Azure, AWS, GCP)
- Distributed-site network and infrastructure environments
- ERP, HRIS, CRM, and operational system integrations
- Data warehousing and BI ecosystems
- Cybersecurity governance frameworks
- POS/payment platforms and operational technology environments preferred
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technology optimizationsystem performance improvementautomationAI implementationdata architectureadvanced analyticsdisaster recoverybusiness continuitycross-platform integrationKPI establishment
Soft Skills
leadershipcollaborationstrategic planningcommunicationcross-functional teamworkcontinuous improvementadvisory skillsdata intelligence advocacyproblem-solvingchange management