Mammoth Holdings

IT Support

• Provide Tier II technical support, resolving escalated hardware, software, POS, and application-related issues.
• Administer and support Microsoft 365 / Office 365 environments, including account management, licensing, and troubleshooting.
• Troubleshoot endpoint devices, printers, POS systems, audio/visual equipment, and conferencing technology.
• Provide remote support using tools such as Splashtop or NinjaOne.
• Support laptop imaging, deployment, hardware repairs, and operating system configuration.
• Perform basic network troubleshooting for connectivity, printer, and access-related issues, escalating as needed.
• Manage and document service requests and incidents within the ticketing system, ensuring accurate tracking and timely resolution.
• Respond to cybersecurity-related incidents and coordinate with appropriate internal teams to support containment and resolution.
• Assist with employee onboarding and offboarding processes, including account provisioning, access management, and device preparation.
• Maintain IT documentation, knowledge base articles, and operational procedures to support team efficiency.
• Participate in rotational on-call support for critical after-hours technical needs.
• Deliver high-touch support for executive and VIP users requiring priority service.
• Collaborate with infrastructure, cybersecurity, network, and vendor support teams to resolve cross-functional technical issues.
• Support conference room technology and large meeting setups as needed.

IT Support II

Controller

• You’ll own the accuracy, integrity, and scalability of our financial reporting across a growing, multi-site car wash platform.
• You’ll be responsible for the monthly close, financial statements, revenue and cash accounting, and internal controls.
• You’ll partner closely with Operations, FP&A, and IT to ensure site-level results roll up cleanly, memberships and cash are properly accounted for.
• You’ll prepare financial reporting packages for the CFO, senior leadership, and external stakeholders.
• Identify opportunities to automate reconciliations, streamline journal entries, and improve close efficiency.