Malbek

Customer Support Specialist

Malbek

full-time

Posted on:

Location Type: Hybrid

Location: Ahmedabad • India

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About the role

  • Deliver exceptional customer support by addressing and resolving customer issues promptly and effectively.
  • Maintain a high level of empathy and professionalism in all customer interactions.
  • Proactively identify and learn new features and functionalities to better assist customers.
  • Collaborate with internal teams to ensure customer feedback is communicated and addressed.
  • Replicate customer-reported issues within an internal environment, meticulously documenting the steps taken and observations made.

Requirements

  • 4+ years of experience supporting large enterprise customers
  • Strong drive and initiative to independently learn and master new features.
  • Excellent communication and problem-solving skills.
  • Demonstrated experience in customer support or a related field, such as business analysis, requiring strong analytical skills to address and resolve complex business challenges.
  • Ability to manage multiple tasks and priorities effectively.
  • Strong analytical skills and attention to detail.
  • Ability to perform thorough analysis and review of log file (server, app, etc.)
  • Proficiency in using support ticketing systems and CRM software.
  • Ability to work collaboratively within a team and across departments.
  • Integration experience, a plus (Salesforce, Palantir, Ariba, etc.)
  • Familiarity with Contract Lifecycle Management (CLM) software is a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportproblem-solvinganalytical skillslog file analysisintegration experienceContract Lifecycle Management (CLM) software
Soft Skills
empathyprofessionalismcommunicationinitiativeattention to detailcollaborationtask management