Malbek

Business Analyst

• Support RFP and RFX responses using prior SaaS and domain experience as well as Malbek product knowledge
• Translate customer requirements into solution aligned demonstrations and configured use cases
• Builds and maintain demo, sandbox, and trial environments for presales purposes
• Validate feasibility, scope, and configuration approaches during the sales cycle
• Ensure proposed solutions align with post sale delivery realities
• Stay current on Malbek functionality and roadmap

Sales Business Analyst

Customer Support

• Deliver exceptional customer support by addressing and resolving customer issues promptly and effectively.
• Maintain a high level of empathy and professionalism in all customer interactions.
• Proactively identify and learn new features and functionalities to better assist customers.
• Collaborate with internal teams to ensure customer feedback is communicated and addressed.
• Replicate customer-reported issues within an internal environment, meticulously documenting the steps taken and observations made.

Customer Support Specialist

• Support partner implementation teams in configuration and implementation of the Malbek CLM to our customers
• Advise on best practices and review partner configuration to ensure adherence to best practices
• Provide product training to partners following a certification program
• Assist in solutioning complex workflow automation and approval matrixes, as well as other configuration solutions to meet use cases and requirements
• Advise on data migration strategies and support execution
• Maintain status reports and provide feedback on partner-led implementations

Sales Business Analyst

Customer Support Specialist

Partner Support Specialist