Malbek

Support Engineer

• Deliver exceptional customer support by resolving technical and functional issues promptly and effectively within a SaaS CLM environment.
• Support large enterprise customers by managing complex use cases, escalations, and integrations.
• Leverage AI-powered tools and automation to improve issue diagnosis, response time, and overall support efficiency.
• Maintain a high level of professionalism, empathy, and clear communication in all customer interactions.
• Proactively develop expertise in platform features, releases, and CLM best practices to better support customers.
• Collaborate with Product, Engineering, and Customer Success teams to ensure customer feedback is captured and addressed.
• Replicate and troubleshoot customer-reported issues in internal environments, documenting detailed steps, behaviors, and findings.

Technical Support Specialist

QA Engineer

• Build test plans that test end-to-end functionality spanning multiple services.
• Design and execute tests of front-end applications, middle and back-end services across a variety of architectures and cutting-edge technologies.
• Test systems at the user level, both manually and with automation including performance and security testing.
• Detect, report and track software defects and inconsistencies.
• Lead/collaborate on improving engineering team's test coverage, release velocity and production health.
• Grey box testers rather than black-box testers, able to understand software internals, troubleshoot and debug problems using log files etc information.
• Collaborate with partner teams to understand customer usage patterns and develop test plans and suites that approximate real-world environments.
• Help drive the software development process towards quality-centric methodologies, always seeking to avoid defects or find them at the earliest stage possible.
• Should possess the skills to handle pressure and challenging deadline.
• Apply agile quality engineering principals throughout the Agile product lifecycle.
• Conduct post-release/post-implementation testing.
• Provide support and documentation as needed.

Senior QA Engineer

Full-stack Engineer

• Join our Product Engineering team in a fast-paced, collaborative, startup-like environment.
• This role focuses on enhancing and supporting product features and modules using Java and related technologies.
• Design, Code and implement solutions from concept to final hand-off to.
• Efficiently and creatively solve complex and difficult customer use.
• Create extensible design and easy to maintain solutions with the performance, scalability, reliability, maintainability, and long-term vision in mind for new modules and enhancing existing ones as requested by internal business groups.
• Ensuring quality work through code review process, unit tests and testing.
• Collaborate with partner.
• Day-to-day maintenance and support of all existing applications.

Senior Software Engineer

• Design, Code and implement solutions from concept to final hand-off
• Efficiently and creatively solve complex and difficult customer use
• Create extensible design and easy to maintain solutions
• Collaborate with partner for maintenance and support
• Ensure quality work through code review process, unit tests and testing
• Participate in defining product features and drive system design and architecture