Malbek

Business Analyst

• Spearhead full-cycle implementation projects from discovery through deployment
• Architect complex workflow automation and approval matrixes
• Design and configure dashboards and reporting solutions
• Lead data migration strategies and execution from legacy systems
• Create and maintain contract templates, playbooks, and clause libraries
• Execute system integrations with enterprise platforms (ERP, CRM, etc.)
• Conduct business process analysis and optimization workshops
• Develop custom solutions using platform configuration tools
• Perform QA testing and validation of configured solutions
• Document technical specifications and configuration decisions
• Create and maintain system administration documentation
• Configure advanced routing rules and conditional logic
• Set up complex approval hierarchies and delegation rules
• Implement eSignature integrations and workflows
• Design custom fields and metadata structures
• Configure automated alerts and notifications
• Contribute to data migration projects, including AI-assisted data extraction and imports

Performance Marketing

• Design and execute comprehensive campaigns to engage key enterprise accounts
• Create customized marketing content for various platforms
• Continuously test and refine strategies by running A/B tests
• Work independently and collaboratively with the marketing, business development, and customer success teams
• Execute across paid, owned, shared, and owned media
• Leverage 6sense, Bombora, G2, and TrustRadius intent data
• Track, analyze, optimize, and report on the performance of demand generation and ABM campaigns
• Drive stakeholder engagement by fostering collaboration

Demand Generation Manager

DevOps Engineer

• Design, implement, and maintain scalable AWS infrastructure using EC2, VPC, and related services
• Build and optimize CI/CD pipelines for rapid, reliable software delivery
• Automate deployment and configuration management using Ansible
• Develop automation scripts using Python and Bash for operational efficiency
• Monitor system performance using ELK Stack (Elasticsearch, Logstash, Kibana) for logging and observability
• Optimize PostgreSQL database performance, backups, and high availability configurations
• Respond to incidents and participate in on-call rotations
• Conduct root cause analysis and implement preventive measures
• Optimize AWS resource utilization and cost efficiency
• Implement security best practices across infrastructure and deployment pipelines
• Manage access controls, secrets management, and security scanning
• Ensure compliance with relevant security standards and regulations
• Conduct regular security audits and vulnerability assessments
• Work closely with development teams to improve application architecture and deployment strategies
• Provide guidance on infrastructure considerations during feature development
• Document infrastructure, processes, and runbooks for the team
• Participate in technical discussions and contribute to architectural decisions

Full-stack Engineer

• Join our Product Engineering team in a fast-paced, collaborative, startup-like environment.
• This role focuses on enhancing and supporting product features and modules using Java and related technologies.
• Design, Code and implement solutions from concept to final hand-off to
• Efficiently and creatively solve complex and difficult customer use
• Create extensible design and easy to maintain solutions with the performance, scalability, reliability, maintainability, and long-term vision in mind for new modules and enhancing existing ones as requested by internal business groups.
• Ensuring quality work through code review process, unit tests and testing
• Collaborate with partner
• Day-to-day maintenance and support of all existing applications related to
• Fill In where needed on the development side to ensure daily operations run smoothly without any interruption.
• Should possess the skills to handle pressure and challenging
• The role will have significant influence on our overall strategy by helping define product features, drive the system design and architecture, and spearhead the best practices that enable a quality product.

Senior Software Engineer

• Design and execute comprehensive campaigns to engage key enterprise accounts
• Create customized marketing content and messaging for various platforms
• Continuously test and refine strategies by running A/B tests on messaging, creative, channels, and campaign tactics
• Work independently and collaboratively with marketing, business development, sales, and customer success teams
• Execute across paid, owned, shared, and owned media
• Leverage intent data to inform account-based marketing campaigns
• Track, analyze, optimize, and report on the performance of demand generation and ABM campaigns
• Drive stakeholder engagement through fostering collaboration and partnership

Manager

• Manage our Implementation Services delivery and team
• Own the full implementation services lifecycle strategy from onboarding through delivery
• Drive customer satisfaction, retention, and scalable growth
• Lead a high-performing team within our Implementation Services organization
• Build strategic partnerships and design services programs
• Transform onboarding and implementation processes
• Streamline the onboarding process and increase time-to-value
• Develop and coach implementation services team members
• Collaborate with internal teams to promote customer health and long-term product adoption
• Define KPIs for adoption, engagement, and retention

Senior Manager, Implementation Services

Customer Support

• Provide exceptional support by actively resolving customer issues through tickets, calls, and other channels.
• Serve as the first point of escalation for the support team, assisting with complex issues and guiding resolution strategies.
• Mentor and coach team members, sharing knowledge of product features, troubleshooting approaches, and customer service best practices.
• Collaborate with internal teams including Product, Engineering, and Customer Success to escalate and communicate customer issues and feedback.
• Help maintain and expand internal documentation, troubleshooting guides, and knowledge base articles.
• Replicate and analyze customer reported issues within internal environments and ensure detailed documentation of steps and findings.
• Actively contribute to process improvements and recommend changes that enhance the customer and team experience.

Team Lead, Customer Support Specialist

Frontend Engineer

• The UI Engineer will be part of development team, which will have the responsibility for supporting and enhancing product related modules and features using Angular technology.
• Using a Software Development Life Cycle, the UI Engineer will work with other technical, QA and Support team in defining business and technical requirements to develop new functions or redesign existing processes.

UI Developer

• Work with other technical, QA and Support team in defining business and technical requirements to develop new functions or redesign existing processes.
• Research, design and implement quality software solutions of large scope.
• Designing and developing user interfaces using Angular framework best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing application codes and unit tests in Angular consuming RESTful APIs.
• Conducting performance tests.
• Ensuring high performance of applications and providing support.

• Join our Product Engineering team in a fast-paced, collaborative, startup-like environment.
• Focus on enhancing and supporting product features and modules using Java and related technologies.
• Design, Code and implement solutions from concept to final hand-off to Efficiently and creatively solve complex and difficult customer use
• Create extensible design and easy to maintain solutions with the performance, scalability, reliability, maintainability, and long-term vision in mind for new modules and enhancing existing ones as requested by internal business groups.
• Ensuring quality work through code review process, unit tests and testing
• Collaborate with partner
• Day-to-day maintenance and support of all existing applications related to
• Fill In where needed on the development side to ensure daily operations run smoothly without any interruption.