Technical Support Specialist

Malbek

Technical Support Specialist delivering high-quality customer support in a SaaS environment for enterprise clients. Troubleshooting technical issues and enhancing customer satisfaction using AI tools.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer support by resolving technical and functional issues promptly and effectively within a SaaS CLM environment.
Support large enterprise customers by managing complex use cases, escalations, and integrations.
Leverage AI-powered tools and automation to improve issue diagnosis, response time, and overall support efficiency.
Maintain a high level of professionalism, empathy, and clear communication in all customer interactions.
Proactively develop expertise in platform features, releases, and CLM best practices to better support customers.
Collaborate with Product, Engineering, and Customer Success teams to ensure customer feedback is captured and addressed.
Replicate and troubleshoot customer-reported issues in internal environments, documenting detailed steps, behaviors, and findings.

Requirements

What you’ll need

5+ years of experience supporting large enterprise customers in a SaaS environment.
Experience supporting or working with Contract Lifecycle Management (CLM) platforms strongly preferred.
Familiarity with AI tools and technologies (e.g., automated support tools, copilots, or AI-driven analytics) is highly desired.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical and business issues.
Excellent written and verbal communication skills, with the ability to clearly articulate solutions to both technical and non-technical users.
Ability to work effectively in a fast-paced, high-growth SaaS environment while managing multiple priorities.
Experience reviewing and analyzing system logs (application, server, etc.) to identify root causes.
Proficiency with support ticketing systems and CRM platforms.
Integration experience is a plus (e.g., Salesforce, SAP Ariba, Palantir, or similar enterprise systems).
Ability to collaborate across teams and contribute to continuous process and product improvement.
Experience with Malbek’s platform and solutions (e.g., BusinessIQ, AI Pro/Bek, Malbek for Word, connectors, and CLM workflows) is a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Malbek Website LinkedIn All Job Openings 51 - 200 employees Founded 2017 ☁️ SaaS 🏢 Enterprise 🤖 Artificial Intelligence SaaS
Enterprise
Artificial Intelligence <Malbek> Malbek is an enterprise-grade, AI-augmented contract lifecycle management (CLM) platform that centralizes contract creation, execution, analysis, and integrations. The platform offers modules for CLM, AI-driven insights and recommendations, clickwrap agreements, and a no-code integrations marketplace, targeting legal, procurement, sales, and finance teams at large organizations to accelerate contracting velocity, reduce risk, and improve operational collaboration. Technical Support Specialist 🔥 5 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver exceptional customer support by resolving technical and functional issues promptly and effectively within a SaaS CLM environment.
Support large enterprise customers by managing complex use cases, escalations, and integrations.
Leverage AI-powered tools and automation to improve issue diagnosis, response time, and overall support efficiency.
Maintain a high level of professionalism, empathy, and clear communication in all customer interactions.
Proactively develop expertise in platform features, releases, and CLM best practices to better support customers.
Collaborate with Product, Engineering, and Customer Success teams to ensure customer feedback is captured and addressed.
Replicate and troubleshoot customer-reported issues in internal environments, documenting detailed steps, behaviors, and findings. 🎯 Requirements
5+ years of experience supporting large enterprise customers in a SaaS environment.
Experience supporting or working with Contract Lifecycle Management (CLM) platforms strongly preferred.
Familiarity with AI tools and technologies (e.g., automated support tools, copilots, or AI-driven analytics) is highly desired.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical and business issues.
Excellent written and verbal communication skills, with the ability to clearly articulate solutions to both technical and non-technical users.
Ability to work effectively in a fast-paced, high-growth SaaS environment while managing multiple priorities.
Experience reviewing and analyzing system logs (application, server, etc.) to identify root causes.
Proficiency with support ticketing systems and CRM platforms.
Integration experience is a plus (e.g., Salesforce, SAP Ariba, Palantir, or similar enterprise systems).
Ability to collaborate across teams and contribute to continuous process and product improvement.
Experience with Malbek’s platform and solutions (e.g., BusinessIQ, AI Pro/Bek, Malbek for Word, connectors, and CLM workflows) is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Engineer 🔥 1 hour ago Akuity 11 - 50 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Technical Support Engineer at Akuity ensuring customer success with the Argo platform. Delivering support and troubleshooting issues for open-source tools and enterprise customers. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Kubernetes Application Support Technician 🔥 12 hours ago ECI Software Solutions 1001 - 5000 ☁️ SaaS 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings Application Support Technician ensuring customer satisfaction through effective support and collaboration in a remote capacity at ECI Software Solutions. 🇺🇸 United States – Remote 💰 $21M Series C on 2002-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer ERP Customer Support Engineer 🔥 13 hours ago Gluware, Inc. 51 - 200 ☁️ SaaS 🏢 Enterprise 📡 Telecommunications Website LinkedIn All Job Openings Support Engineer providing day-to-day technical support for Gluware's customers using their platform. Collaborating with various teams and troubleshooting customer issues during EST business hours. 🇺🇸 United States – Remote 💵 $100k / year 💰 Private Equity Round on 2021-10 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Cloud Docker JavaScript Linux MongoDB IT Field Support Technician 🔥 17 hours ago Infinx 1001 - 5000 ⚕️ Healthcare Insurance ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings IT Field Support Technician providing hardware and software support in clerical and clinical environments for Infinx. Collaborating with IT Operations to resolve user issues and maintain IT systems. 🇺🇸 United States – Remote 💰 Venture Round on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor Advanced Technical Support Lead 🔥 21 hours ago Empower AI 501 - 1000 Website LinkedIn All Job Openings Advanced Technical Support Lead managing IT service desk operations for Empower AI. Leading a team to ensure timely resolution of technical issues with a customer-centric focus. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SaaSContract Lifecycle Management (CLM)AI toolsautomated support toolsproblem-solvingsystem logs analysissupport ticketing systemsCRM platformsintegration experienceMalbek platform

Soft Skills

customer supportcommunicationempathyanalytical skillscollaborationprofessionalismability to manage multiple prioritiesfast-paced work environmenttechnical articulationprocess improvement