Makwa Global, LLC

Support Engineer

• Prepare, review, post, verify, and record customer payments and accounts receivable transactions.
• Create accurate customer invoices in accordance with company policies and government contract requirements.
• Assist with Government Contract (GovCon) billing and invoicing processes while learning applicable regulations and customer-specific requirements.
• Generate and reconcile monthly billing statements using financial and accounting systems.
• Maintain and update customer records, including contact information and billing details.
• Organize, file, retrieve, and maintain financial documentation and supporting records.
• Communicate billing updates and changes with internal departments to ensure timely processing.
• Assist with month-end billing activities and other accounting support functions.
• Identify discrepancies and resolve issues in a timely and professional manner.
• Perform other duties as assigned in support of Accounting and Operations.

Operations Support Analyst

Logistics Specialist

• Assist with procuring training facilities, ranges or other venues, catering, air or ground transportation, lodging, interpreters and/or translators, passports/visas, etc.
• Support Global Logistics Manager (GLM) with entry and monitoring of vendors in the Makwa Global GAN Compliance Management System.
• Coordinate, on behalf of the GLM, with Government Counterpart on support/ logistics requirements and issues.
• Coordinate actively with 3rd party vendors or in-country service providers including vendors, venue management, training center management, and Post/Host Country Representatives to ensure that efforts are fully supported.
• Maintain accurate records of all correspondence from Governmental program representatives and 3rd Party Vendors to report on support/logistics requirements.
• Be available during normal duty hours and accommodate surge/emergency requirements to meet with U.S. Government personnel to discuss problem areas, in support of the GLM.
• Be available to travel with the GLM to oversee, troubleshoot, or assess the quality of in-country delivery support/logistics arrangements, All other duties deemed necessary by Makwa Leadership.

Global Logistics Specialist

Learning and Development

• Deliver as-needed virtual DevResults trainings to INL implementers, covering system navigation, report template completion, and submission process in accordance with established training protocols.
• Provide tailored coaching and troubleshooting support to users, including follow-on assistance for implementers experiencing challenges after initial trainings.
• Ensure implementers input complete and accurate performance data into the DevResults system by reinforcing best practices and guidance during trainings.
• Assist in maintaining the scheduled sessions, communicating with implementers, and distributing training material and follow-on resources.

Training Specialist – Part-Time

General

• Review and update existing syllabi, course grids, lesson plans, and instructional materials
• Develop new course content grounded in current research, policy developments, and regional expertise
• Deliver instructor-led training using lectures, facilitated discussions, case studies, simulations, and guest speakers
• Engage students through dynamic, participatory instruction tailored to experienced professionals
• Use formative assessments to monitor learning
• Coordinate regularly with Course Chairs/Coordinators and the CPM before, during, and after courses

Operations Support Analyst

Global Logistics Specialist

Training Specialist – Part-Time

Course Instructor – Subject Matter Expert, SPAS