Makwa Global, LLC

Program Manager

• Serve as the acting Program Manager in the absence of the CPM, with full authority to act for the Contractor on all daily contract matters.
• Interface directly with the Contracting Officer’s Representative (COR), Alternate COR (ACOR), and Government Technical Monitors (GTMs) to maintain uninterrupted execution of BPA Orders.
• Ensure seamless transition of responsibilities during CPM absences, leave, or surge periods.
• Support planning, scheduling, and execution of SPAS courses across in-person, virtual, and blended delivery modalities.
• Assist in managing instructor assignments, course schedules, and coordination with SPAS Course Chairs/Coordinators.
• Monitor task execution to ensure services are delivered on time, within scope, and in compliance with BPA requirements.
• Support recruitment, vetting, onboarding, and management of Course Instructors and guest speakers.
• Participate in instructor evaluations, classroom observations, and performance reviews.
• Ensure primary and backup instructor coverage is maintained to prevent course disruptions.
• Assist in monitoring performance indicators, identifying deficiencies, and implementing corrective actions.
• Maintain situational awareness of course budgets, schedules, and performance risks.

Alternate Contractor Program Manager – CPM

• Serve as the single point of contact for the Government on all matters related to daily BPA execution.
• Interface routinely with the COR, ACOR, and GTMs to ensure alignment on schedules, priorities, budgets, and performance expectations.
• Maintain instructor coverage, including primary and backup instructors, to ensure continuity of training delivery.
• Develop, implement, and maintain the Quality Control Plan (QCP) and oversee its execution.
• Conduct continuous quality monitoring, trend analysis, and corrective action tracking.
• Submit required monthly activity reports, annual status reports, and other contract deliverables.
• Oversee contractor compliance with badging, public trust investigations, system access, and facility access requirements.
• Ensure proper timekeeping, personnel accountability, and adherence to Government directives.