Mako Financial Technologies

People Operations

• Contributing to Mako’s great company culture and organizing team bonding activities
• Maintaining and applying already defined HR practices and processes for the entire company; ensuring that everyone is on board with them and abiding by them
• Partnering with managers on employee relations, performance management, coaching, and policy interpretation
• Manage the full-cycle recruitment process, working closely with a recruiter and hiring managers
• Advising on strategic decisions that impact Mako and employees
• Supporting HR administration, including payroll coordination, promotions, benefits, onboarding, and offboarding
• Maintaining employee records, HR systems, and reporting to ensure accurate data and support decision-making
• Coordinating with external HR vendors and supporting compliance with applicable employment legislation
• Providing evidence related to human resource activities for internal and external SOC2 audits
• Collaborate with managers to develop reports and ensure compliance related to: department forecasting and resource planning to accurately plan hiring needs, ongoing project reporting, employee time tracking, key data integrity reports to ensure reporting is accurate and complete
• Book approved corporate travel
• Other responsibilities as needed from time to time

People and Operations Manager – Maternity Leave Replacement

Solutions Engineer

• Customer onboarding: Onboard new clients by writing JSON templates to encode form logic, and adjusting PDF forms to match JSON templates
• Provide technical support for enterprise customers you’ve onboarded
• Contribute to Mako’s success with documentation, recommendations on process improvements, and recommendations on new product features.