People and Operations Manager – Maternity Leave Replacement

Mako Financial Technologies

People and Operations Manager role at fintech firm Mako overseeing HR and operations functions. Engaging in recruitment, employee relations, and compliance while fostering a positive company culture.

Posted 7/22/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR best practices, full-cycle recruitment, and employee relations while ensuring compliance with employment legislation. Proficient in HRIS systems and advanced Excel for data management and reporting.

Highest-signal resume keywords

Full-Cycle RecruitmentHR Best PracticesAdvanced ExcelHRIS ExperienceBilingual English And French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee RelationsPerformance ManagementPolicy InterpretationPayroll CoordinationOnboardingOffboardingData ReportingCompliance ManagementAnalytical SkillsHR Administration

Soft Skills

Team CollaborationCoachingCommunication

Tools & Technologies

HRISCRM Systems

Industry Keywords

Startup ExperienceSOC2 AuditsEmployee Records ManagementResource PlanningDepartment Forecasting

About the role

Key responsibilities & impact

Contributing to Mako’s great company culture and organizing team bonding activities
Maintaining and applying already defined HR practices and processes for the entire company; ensuring that everyone is on board with them and abiding by them
Partnering with managers on employee relations, performance management, coaching, and policy interpretation
Manage the full-cycle recruitment process, working closely with a recruiter and hiring managers
Advising on strategic decisions that impact Mako and employees
Supporting HR administration, including payroll coordination, promotions, benefits, onboarding, and offboarding
Maintaining employee records, HR systems, and reporting to ensure accurate data and support decision-making
Coordinating with external HR vendors and supporting compliance with applicable employment legislation
Providing evidence related to human resource activities for internal and external SOC2 audits
Collaborate with managers to develop reports and ensure compliance related to: department forecasting and resource planning to accurately plan hiring needs, ongoing project reporting, employee time tracking, key data integrity reports to ensure reporting is accurate and complete
Book approved corporate travel
Other responsibilities as needed from time to time

Requirements

What you’ll need

Relevant undergraduate or professional education, with at least 2-5 years of relevant work experience
Understanding of HR best practices
Strong written and spoken English and French language skills
Strong analytical skills, in particular advanced Excel
Experience with HRIS or CRM systems
Previous experience starting or working at a startup or small business would be awesome

Benefits

Comp & perks

High-end laptop (PC or Mac, your pick)
$1000 budget to outfit your home office plus $300 after every year of employment
Awesome benefits, unlimited vacation policy and a commitment to work/life balance