MaidPro

Administration

• Administer and own core business systems, including identity and access management (Active Directory / Entra ID), email and collaboration tools, CRM, endpoints, and SaaS platforms.
• Own administration of cloud-based phone and communications systems (e.g., Dialpad), including user provisioning, call routing, IVRs, licensing, and vendor coordination.
• Perform system maintenance, monitoring, upgrades, and configuration management to reduce downtime and recurring issues.
• Execute system changes using established change management processes.
• Manage user access, onboarding/offboarding, and access reviews using least-privilege principles.
• Handle Tier 2 and escalated IT support issues requiring administrative access or advanced troubleshooting.
• Coordinate with vendors on escalations, outages, and platform changes.
• Maintain system documentation and support continuous improvement and automation efforts.

Systems Support Administrator

Social Media Manager

• Design social-first creative (static, carousel, GIFs, videos, short-form motion and animation) for platforms such as Instagram, Facebook, LinkedIn, etc.
• Create digital assets for paid and organic social, display, web, and email campaigns
• Design offline materials including direct mail, print ads, and magazine layouts
• Translate brand guidelines into compelling, on-brand creative across all formats
• Use Adobe Photoshop, Firefly, Express and AI-powered image/video tools to enhance speed, quality, and creative exploration
• Resize, version, and optimize assets across multiple platforms and specs
• Manage multiple projects and deadlines in a fast-moving environment
• Stay current on social trends, emerging formats, and evolving platform best practices

Social Media, Digital Designer

Learning and Development

• Lead construction‑focused training on Mold Medics’ remediation and air‑duct cleaning processes.
• Demonstrate proper use of HEPA vacuums, negative‑air machines, moisture meters, and PPE.
• Coach teams during live jobs to reinforce safe, consistent execution.
• Teach building materials, structural components, and moisture behavior.
• Train proper cutting, removal, containment, and demolition techniques.
• Reinforce job‑site sequencing and workflow efficiency.
• Develop SOPs, checklists, manuals, and technician guides.
• Build blended learning (classroom, virtual, hands‑on).
• Provide sales‑training content that supports clear, confident customer communication.
• Train PPE usage, hazard identification, and safe demolition.
• Ensure alignment with Mold Medics standards and industry best practices.
• Provide real‑time guidance during active jobs.
• Troubleshoot equipment, setup, and service execution.
• Recommend operational improvements based on field observations.
• Maintain vendor relationships and evaluate tools, chemicals, and equipment.

Construction Technical Training Specialist

Chief Marketing Officer

• Lead all marketing activities, campaigns, and outcomes
• Principal architect of brand, lead gen, and social strategies
• Consult with franchisees on developing and executing their marketing plans to help drive leads and brand awareness within their markets.
• Conducts or supports marketing onboarding and training for new franchise locations, as well as provides post-launch
• Manages a communications calendar with monthly/quarterly marketing updates and best practices
• Helps drive adoption of marketing tools and services among franchisees
• Trains locations on effective grassroots marketing programs such as local events
• Works with agencies to analyze performance of local marketing programs
• Responsible for driving brand reputation score goals
• Handles other duties as assigned, including but not limited to providing marketing support to other departments when needed, processing monthly invoices, and generating KPI reports

Systems Support Administrator

Social Media, Digital Designer

Construction Technical Training Specialist

Director of Marketing