MaidPro

Learning and Development

• Design and maintain engaging training programs, including classroom, virtual, and self-paced learning modules.
• Develop facilitator guides, participant materials, presentations, manuals, and online courses aligned with industry best practices and company standards.
• Deliver virtual and on-site training sessions, including technical skills, operational procedures, and customer service best practices.
• Train on Mold Remediation and Air Duct Cleaning processes, equipment usage, job site setup, and service completion protocols.
• Evaluate training effectiveness, identify gaps, and implement enhancements based on feedback and emerging trends.
• Stay current on mold remediation and air duct cleaning standards, equipment innovations, and safety practices; recommend improvements for franchise operations.
• Build and maintain relationships with key vendors to ensure timely sourcing of equipment, products, and supplies; evaluate new products for safety, performance, and cost-effectiveness.
• Provide real-time technical guidance and troubleshooting for franchisees and their teams while they are actively working on jobs in the field.

Technical Training Specialist

Account Executive

• Responsible for signing new customers up for both recurring and one-time appointments through quoting, selling, and following-up with potential customers.
• Respond to inbound phone and web inquiries in a courteous and professional manner via the phone and email communications.
• Accurately and precisely obtain/enter potential customer accounts information.
• Act as an intermediary between potential customers and franchisees during the entire sales process.
• Achieve a monthly given close percentage ratio.

Customer Sales Representative

Director

• Own and evolve the onboarding and launch strategy to meet organizational growth objectives and franchisee performance standards.
• Define key metrics and performance indicators to measure onboarding effectiveness and franchisee ramp-up.
• Align onboarding outcomes with broader operational, brand, and financial goals across all franchise brands under Threshold.
• Directly manage a team of onboarding specialists, including hiring, performance management, coaching, and development.
• Foster a high-performance team culture rooted in accountability, service excellence, and continuous improvement.
• Oversee the development and execution of a phased, multi-modal onboarding curriculum (virtual, in-person, field-based).
• Serve as an executive-level partner and coach for new franchisees during their first 6–12 months post-launch.
• Collaborate closely with internal departments (Marketing, Operations, Legal, Finance, IT) to ensure end-to-end onboarding success.
• Leverage data dashboards and reporting tools to monitor onboarding performance, franchisee health, and program impact.

Director of Onboarding – Launch

Manager

• Coordinates all new franchisee multi-phased onboarding paths and drives franchisee accountability for successful completion of the entire curriculum.
• Responsible for all new owners from day of signing the FDD until completing the required onboarding path.
• Coordinates training sessions with appropriate home office staff and monitors franchisees’ progress of the training checklist.
• Conducts tests and teach-back moments to ensure each franchisee understands the material presented.
• Confirm all pre-training requirements have been successfully completed prior to scheduling new franchisees for on-site training.
• Plans, coordinates, leads, and manages the on-site training week for all new franchisees whether in-person or virtually.
• Responsible for training tools, documentation and support staff being ready to deliver the best training experience possible.
• Reviews all training documentation to ensure content is engaging, up-to-date and relevant to onboarding.
• Designs, administers, and follows through on assessments that reinforce/confirm learning objectives.
• Coordinates with home office to ensure relevant departments are prepared to deliver content training for new franchisees.

Onboarding & Launch Manager

Marketing

• The Marketing Manager plays an integral role in the organization leading the marketing support for all franchisees within a particular Brand
• Develop integrated marketing programs and best practices for the brand
• Consult franchise owners on how to optimize their marketing plans
• Analyze advertising performance and implement changes to drive lead flow
• Train franchise owners on marketing strategy, branding guidelines and building their local marketing plan on budget
• Host workshops to the franchise community to provide coaching on various marketing topics

Marketing Manager

• Manage the life cycle and pipeline of the franchise recruitment process
• Utilize internal and external partners, including brokers, operations, and analytics to maximize growth
• Responsible for new unit growth from existing and new franchisees
• Drive growth by managing qualified inbound leads and generating demand through cold calling
• Engage with qualified inbound leads via various modes of contact to move them through the sales process
• Generate new sales leads via cold-calling into target markets and businesses
• Effectively manage a pipeline with multiple contacts
• Meet metrics including daily cold calling targets, defined discovery questions, call performance objectives, and monthly sales quotas
• Collaborate with Franchise Sales team and report on recruitment progress
• Ability for limited travel (about 25%)

Franchise Development Manager

Sales Development Rep

• Serve as the primary point of contact for the corporate commercial phone line; qualify inbound inquiries and appropriately route leads based on residential or commercial relevance
• Respond to all inbound sales emails and direct commercial leads to appropriate franchisees across the Miracle Method network
• Collect key lead data including project scope, contact details, timeline, location, and future potential for network-wide engagements
• Work with marketing team to build and enhance email lead generation campaigns
• Trade Show Business Development Lead follow-up efforts from trade show engagements through the Trade Show Follow-Up Campaign, ensuring no opportunity is overlooked
• Identify and qualify leads as local impact or potential national business impact
• Local discussion
• Project-ready, coordinate direct handoffs to local franchisees
• National Coordinate and schedule introductions with CRO or National Commercial Committee with high potential national leads for strategic discussion and Q&A
• Follow up with national leads after assignment to local offices to further expand business across our footprint
• Commercial Webinar Leadership Develop, organize, and moderate the Best Practice segment of Miracle Method’s monthly commercial webinar
• Identify and coordinate with franchisees and internal stakeholders to share success stories and strategies with the broader network
• Reporting Submit weekly progress updates and monthly lead placement reports to leadership
• Prioritize trade show lead data coordination in alignment with the annual Trade Show calendar