Administer and own core business systems, including identity and access management (Active Directory / Entra ID), email and collaboration tools, CRM, endpoints, and SaaS platforms.
Own administration of cloud-based phone and communications systems (e.g., Dialpad), including user provisioning, call routing, IVRs, licensing, and vendor coordination.
Perform system maintenance, monitoring, upgrades, and configuration management to reduce downtime and recurring issues.
Execute system changes using established change management processes.
Manage user access, onboarding/offboarding, and access reviews using least-privilege principles.
Handle Tier 2 and escalated IT support issues requiring administrative access or advanced troubleshooting.
Coordinate with vendors on escalations, outages, and platform changes.
Maintain system documentation and support continuous improvement and automation efforts.

Requirements

Required Experience administering business systems, SaaS platforms, or IT environments.
Strong troubleshooting skills and ability to resolve complex technical issues independently.
Experience with identity management, access controls, and cloud-based platforms.
Strong communication skills and ability to work with non-technical users.
Ability to manage priorities with minimal supervision in a distributed environment.
Preferred Experience in franchise or multi-location environments.
Experience with cloud-based phone systems (e.g., Dialpad).
Familiarity with Intune or endpoint management tools.
Knowledge of ITIL or change management practices.
Relevant certifications (Microsoft, CompTIA Network+).

Benefits

Medical, dental, vision and other ancillary benefits on your first day of employment
Remote work environment
PTO
Employee Assistance Program
401k Safe Harbor
Collaborative, fun company environment and culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

identity managementaccess controlscloud-based platformstroubleshootingsystem maintenanceconfiguration managementuser provisioningcall routingIVRschange management

Soft Skills

strong communication skillsability to work with non-technical usersmanage prioritiesminimal supervision

Certifications

MicrosoftCompTIA Network+