MAHLE

Customer Service Supervisor

MAHLE

full-time

Posted on:

Location Type: Office

Location: St. Johns • Missouri • United States

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Job Level

Junior

About the role

  • Supervise a team of Customer Service Supervisors to ensure quality customer relations and shipments.
  • Be aware of the progression of in-process order material to meet customer demands.
  • Solve problems that could result in late shipments (i.e., high scrap rate, tooling not available as scheduled, lack of materials, etc.).
  • Maintain an above normal rapport with internal associates and the customer.
  • Complete all necessary documentation for export shipments, including understanding of customs regulations and tariffs.
  • Daily contact with freight lines on scheduling customer pick-up.
  • Track lost or misplaced shipments.
  • Obtain proof of delivery when necessary.
  • Verify and authorize freight bills to be paid.
  • Support team with physical aspects of the position including loading, wrapping and forklift driving.

Requirements

  • High School Diploma Required
  • 1-3 years related experience, preferably in materials management.
  • Proficiency in Microsoft Office Suite (Excel, Teams, Outlook, and more), SAP and ability to work on other computer programs.
  • High level of attention to detail and accuracy is required.
  • Must be able to deal with a great deal of numerical data with accuracy.
Benefits
  • Benefits-US/CH_CN_DI_IB_LI_MA_MP_MW_OB_PH
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
materials managementdocumentation for export shipmentscustoms regulationstariffsforklift drivingattention to detailnumerical data accuracy
Soft Skills
supervisionproblem-solvingcustomer relationsrapport buildingteam support
Certifications
High School Diploma