MagicSchool AI

Revenue Operations

• Own and administer our CS tech stack, including Salesforce CRM - building automations, maintaining data integrity, and ensuring workflows move people through the right stages.
• Write SQL queries against our data warehouse (BigQuery) and GTM stack to build and maintain the reporting layer CS leadership runs on.
• Support the design and execution of systems that power our renewal motion, including our self-serve renewal platform for digital partners, translating business requirements into system automations and workflows.

Customer Success Revenue Operations Manager

Email Marketing Manager

• Own the development, planning, execution, and optimization of customer communication strategy.
• Build, schedule, and send email campaigns across the full customer lifecycle.
• Inherit and monitor active evergreen journeys and execute optimizations based on engagement data.
• Monitor campaign and journey performance proactively and surface insights.
• Partner closely with cross-functional teams to execute campaigns on-brief and on-time.
• Design and execute A/B tests on messaging, timing, segmentation, and subject lines.

Lifecycle & Email Marketing Manager – Contract

Customer Support

• Handle a high volume of inbound support interactions from teachers and district administrators across chat and email channels, maintaining a first-response time and a resolution rate that meets or exceeds team benchmarks.
• Deliver accurate, educator-friendly product and AI use guidance through walk-throughs, knowledge base references, and proactive follow-up.
• Troubleshoot and resolve technical issues including login failures, browser compatibility, SSO/LTI configuration problems, and rostering errors- owning each ticket through to resolution or escalation.
• Identify and surface patterns in recurring issues to team leads.
• Maintain complete and accurate documentation of all interactions, troubleshooting steps, and resolutions in the ticketing system (Intercom), supporting quality audits and team-wide calibration.

Customer Support Specialist – Contractor

Full-stack Engineer

• Taking new features and products from idea to delivery
• Understands systems and architecture to ensure new components fit within the existing system
• Produces a lot of quality code in a short amount of time
• Effectively debugs complex code
• Builds software that is easy for others to understand and maintain
• Ensures we’re building the right things
• Develops opinions on user experience
• Talks to users to understand their pain
• Works closely with designer and product manager to build the right things the right way

Customer Success Revenue Operations Manager

Lifecycle & Email Marketing Manager – Contract

Customer Support Specialist – Contractor

Senior Software Engineer, Full Stack