MagicSchool AI

Product Manager

• Prioritize student-facing features and experiences
• Partner closely with engineering, design, and research
• Collaborate with Educator, Enterprise, and Trust & Safety stakeholders
• Define and monitor success metrics related to student activation and learning impact
• Balance innovation with safeguards

Senior Product Manager – Student Experiences

Customer Success Manager

• Drive product adoption to ensure at least 90 percent of your assigned portfolio adopts MagicSchool into their weekly workflow.
• Achieve a contract renewal rate of 90 percent or higher.
• Identify expansion opportunities to drive a Net Revenue Retention (NRR) rate of at least 110 percent annually.
• Monitor school health data to triage underperforming accounts and design specific intervention programs.
• Build trust and influence with teachers and administrators to secure buy-in from key decision makers.

Customer Success Manager, Mid-Market

Product Marketing

• Build and maintain multi touch attribution models to improve marketing ROI.
• Identify friction points in the inbound and outbound sales motions to drive increases in lead to close conversion rates.
• Maintain accuracy and uptime for all GTM dashboards within our BI tools.
• Leverage AI tools to automate repetitive reporting tasks.

Senior GTM Analyst

Learning and Development

• Support the design and growth of MagicSchool’s professional learning programs, ensuring learning experiences are pedagogically sound, engaging, and aligned to customer journey milestones.
• Design and maintain a scalable learning architecture aligned to onboarding, activation, adoption, certification, and ongoing support.
• Create interactive, learner-centered, SCORM-compliant courses that translate complex product and pedagogical concepts into practical classroom application.
• Partner with subject matter experts to develop accurate, high-quality content while maintaining instructional integrity and consistency.
• Continuously improve learning experiences using learner feedback, engagement metrics, and completion data.
• Own day-to-day Skilljar administration, including course setup, catalogs, certifications, user management, permissions, and reporting.
• Configure, maintain, and optimize LMS workflows to support scalability, consistency, and ease of use and maintain LMS integrations (e.g., Salesforce, SSO, data warehouse, etc) in partnership with internal teams.
• Manage SCORM deployment and maintenance, ensuring reliable tracking and performance at scale.
• Partner with Professional Services, Customer Success, Marketing, and Product teams to align learning programs with customer lifecycle stages, adoption goals, and go-to-market initiatives.

Instructional Designer – LMS Administrator

• Develop and standardize multimodal enablement programs (live, self-serve, and role-play).
• Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
• Partner with Product and Marketing teams to translate new features into actionable workflows.
• Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions.
• Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions.

Senior Product Manager – Student Experiences

Customer Success Manager, Mid-Market

Senior GTM Analyst

Instructional Designer – LMS Administrator

Customer Success Enablement Manager