MagicSchool AI

Customer Success Manager

• Drive product adoption to ensure at least 90 percent of your assigned portfolio adopts MagicSchool into their weekly workflow.
• Achieve a contract renewal rate of 90 percent or higher.
• Identify expansion opportunities to drive a Net Revenue Retention (NRR) rate of at least 110 percent annually.
• Monitor school health data to triage underperforming accounts and design specific intervention programs.
• Build trust and influence with teachers and administrators to secure buy-in from key decision makers.

Customer Success Manager, Mid-Market

Product Marketing

• Build and maintain multi touch attribution models to improve marketing ROI.
• Identify friction points in the inbound and outbound sales motions to drive increases in lead to close conversion rates.
• Maintain accuracy and uptime for all GTM dashboards within our BI tools.
• Leverage AI tools to automate repetitive reporting tasks.

Senior GTM Analyst

Learning and Development

• Support the design and growth of MagicSchool’s professional learning programs, ensuring learning experiences are pedagogically sound, engaging, and aligned to customer journey milestones.
• Design and maintain a scalable learning architecture aligned to onboarding, activation, adoption, certification, and ongoing support.
• Create interactive, learner-centered, SCORM-compliant courses that translate complex product and pedagogical concepts into practical classroom application.
• Partner with subject matter experts to develop accurate, high-quality content while maintaining instructional integrity and consistency.
• Continuously improve learning experiences using learner feedback, engagement metrics, and completion data.
• Own day-to-day Skilljar administration, including course setup, catalogs, certifications, user management, permissions, and reporting.
• Configure, maintain, and optimize LMS workflows to support scalability, consistency, and ease of use and maintain LMS integrations (e.g., Salesforce, SSO, data warehouse, etc) in partnership with internal teams.
• Manage SCORM deployment and maintenance, ensuring reliable tracking and performance at scale.
• Partner with Professional Services, Customer Success, Marketing, and Product teams to align learning programs with customer lifecycle stages, adoption goals, and go-to-market initiatives.

Instructional Designer – LMS Administrator

• Develop and standardize multimodal enablement programs (live, self-serve, and role-play).
• Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
• Partner with Product and Marketing teams to translate new features into actionable workflows.
• Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions.
• Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions.

Customer Success Enablement Manager

Marketing

• Own and execute regional and ABM programs that drive measurable pipeline and revenue growth.
• Act as the strategic marketing partner to regional sales leaders.
• Generate and influence pipeline annually through ABM programs.
• Increase target account engagement year over year.
• Deliver regional and account-specific programs.
• Improve sales and marketing alignment metrics.
• Own ABM and regional KPI reporting, demonstrating ROI.

Senior Regional ABM Marketing Manager

Director

• Design and implement a self-serve engine that drives retention and adoption through automation.
• Achieve a 75% or higher automated renewal rate for the Digital segment.
• Increase the ARR capacity per rep by at least 30%.
• Drive a 15% increase in product adoption across the SMB customer base.
• Develop the self-serve infrastructure required to support 2x customer growth without requiring a proportional increase in CSM headcount.
• Partner with RevOps and Marketing to create a seamless digital journey.

Director of Self-Service

Product Manager

• Prioritize enterprise and district-facing features that enable successful district-wide adoption.
• Partner closely with engineering to design and deliver scalable, secure solutions.
• Collaborate with Sales, CX, and Partnerships for strong expansion and engagement with Enterprise features.
• Define and monitor success metrics related to district adoption, usage, and outcomes.
• Navigate complex tradeoffs across district stakeholders to deliver cohesive, high-impact product experiences.

Product Manager – Enterprise

Product Designer

• Owning the end-to-end design process within your squad — anticipating needs, shaping feature direction, developing concepts, gathering feedback, and iterating quickly.
• Leading or collaborating on user research (interviews, usability testing, surveys, and data analysis) and translating findings into actionable insights and design principles.
• Creating impactful, research-backed user experiences that balance user goals, business priorities, and technical feasibility.
• Ensuring designs are accessible, inclusive, and meet usability standards.
• Representing the customer voice through strong design advocacy, leveraging both qualitative and quantitative insights.
• Applying best practices to create intuitive, scalable interfaces — adhering to design system rules and contributing to the system’s growth and evolution.
• Partnering with engineers, PMs, and designers to drive alignment, solve challenges, and deliver high-impact features.
• Contributing to the growth of design culture within the organization.

Senior Product Designer – Growth

• You will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes:
• Manage a multimillion dollar portfolio while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion.
• Drive active usage across your districts by delivering high-impact training and implementation strategies and creating compelling support materials.
• Identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds.
• Build deep trust with district executive leadership, managing accounts with individual ARR values of six-figures or more through data-driven storytelling and consultative selling.
• Contribute high level insights to the Customer Success playbook, driving cross functional strategy in leadership meetings.

Senior Customer Success Manager – Northeast/Mid-Atlantic

• Lead high-level strategic partnerships across major Texas school districts.
• Manage a multimillion-dollar book of business.
• Drive customer adoptions and lead renewal efforts.
• Oversee complex onboarding and renewal processes.
• Design interventions that boost adoption.
• Build deep trust with district executive leadership.

Senior Customer Success Manager

Solutions Engineer

• Build a metrics driven solutions architect operating model that clearly demonstrates impact on deal velocity, deal size, win rates, implementation quality, and renewal outcomes, along with a consistent reporting cadence to Sales and PS leadership.
• Define the end to end vision of success for Solutions Architects including clear expectations, competencies, and performance standards across pre sale solutioning, instructional workflow design, technical reviews, and post sale implementation support.
• Prepare and upskill the SA team to support both SaaS and services based offerings by strengthening their consultative, instructional, technical, and implementation readiness capabilities.
• Serve as the connective tissue between districts and internal teams by translating field insights into product, implementation, and sales strategy, and by reinforcing what successful district implementations should look like at MagicSchool.
• Increase SA effectiveness in high impact district engagements such as demos, workshops, RFPs, pilots, and renewal rescues to support long education sales cycles.