Magic Leap

Supply Chain

• Define and implement the end-to-end strategy for equipment spares and services across all operations
• Develop and execute spares planning, inventory optimization, and stocking strategies to mitigate downtime risk
• Establish and scale service models (OEM, in-house, or hybrid), including SLAs and performance management
• Own commercial relationships and contracts for spares, warranties, and service agreements
• Lead supplier engagement for spares provisioning, repair services, and long-term support programs
• Ensure equipment availability and uptime aligned to HVM manufacturing requirements
• Build and drive processes for order fulfillment, inventory management, and reverse logistics
• Partner with manufacturing leadership and tool owners to align service workflows and execution standards
• Define and enforce operating standards for on-site vendor technicians (FSEs), including onboarding, safety, and performance
• Represent spares and service performance in factory and operational reviews, driving continuous improvement

Principal Supply Chain Engineer, Equipment Spares & Service