Customer Experience Coordinator
Magic EdTech
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- You will be the "Quality Controller" for our entire customer experience.
- Act as the bridge between our customers, our logistics partners, and our internal teams.
- Ensure every interaction meets our exacting brand standards.
- Proactively audit our service channels, catch errors before they escalate.
- Handle complex operational issues and courier management.
- Oversee the end-to-end returns process and financial integrity of delivery invoices.
Requirements
- 2+ years in Customer Support or E-commerce Operations.
- Excellent verbal communication skills; you must be comfortable handling escalations over the phone.
- Proficiency in Shopify is highly desirable. Experience with helpdesk software (Gorgias etc.) is essential.
- Experience dealing with couriers, 3PLs, or freight forwarders.
Benefits
- Competitive salary
- An impact from day one. Our business is scaling by the day. You'll work on ambitious projects, and your contribution will significantly impact the success of MAGIC AI now and in the future
- Unlimited Holiday (self-directed time off)
- Flexible Home/Hybrid Working from our London HQ (At least 2 days WFH per week)
- Free MAGIC Mirror & accessories (worth £2k+)
- Mental Health Wellbeing support
- Hardware budget for brand new Macbook or other
- Professional learning & development budget
- Exposure to investors, celebrity athletes
- Weekly free lunch club and daily free barista coffees (in office)
- All. The. Fun. Regular awesome socials
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporte-commerce operationscourier managementreturns process managementfinancial integrityerror auditing
Soft Skills
verbal communicationescalation handlingproblem-solvinginterpersonal skills