Magic EdTech

Technical Program Manager

• Execute hardware strategy with precision
• Reduce cognitive load on senior leadership
• Strengthen supply chain resilience
• Ensure hardware never becomes a bottleneck to product, software, or commercial goals
• Manage day to day supplier and factory relationships in China
• Support negotiations with data, options and on the ground insight
• Ensure factories are aligned on specifications, timelines and quality expectations
• Inspect, QA and sign off samples prior to production runs
• Diagnose hardware failures and repairs to identify root causes to drive upstream quality improvements.

Customer Support

• You will be the "Quality Controller" for our entire customer experience.
• Act as the bridge between our customers, our logistics partners, and our internal teams.
• Ensure every interaction meets our exacting brand standards.
• Proactively audit our service channels, catch errors before they escalate.
• Handle complex operational issues and courier management.
• Oversee the end-to-end returns process and financial integrity of delivery invoices.

Technical Program Manager

Customer Experience Coordinator