Magic EdTech

Technical Program Manager

• Execute hardware strategy with precision
• Reduce cognitive load on senior leadership
• Strengthen supply chain resilience
• Ensure hardware never becomes a bottleneck to product, software, or commercial goals
• Manage day to day supplier and factory relationships in China
• Support negotiations with data, options and on the ground insight
• Ensure factories are aligned on specifications, timelines and quality expectations
• Inspect, QA and sign off samples prior to production runs
• Diagnose hardware failures and repairs to identify root causes to drive upstream quality improvements.

Customer Support

• You will be the "Quality Controller" for our entire customer experience.
• Act as the bridge between our customers, our logistics partners, and our internal teams.
• Ensure every interaction meets our exacting brand standards.
• Proactively audit our service channels, catch errors before they escalate.
• Handle complex operational issues and courier management.
• Oversee the end-to-end returns process and financial integrity of delivery invoices.

Customer Experience Coordinator

Data Scientist

• Collaborate closely with other Data scientists and our Engineering Team to advance our groundbreaking ReflectAI® technology.
• Work extensively with MediaPipe and MoveNet to leverage pose estimation coordinates provided by the libraries.
• Develop rules/algorithms to accurately calculate metrics such as total reps, rep progress, rep speed and form quality by analysing the outputted coordinations.
• Build and train new AI models
• Optimise AI models to run on specific hardware accelerators
• Utilise statistical analysis techniques to minimise inaccuracies when dealing with complex occlusion scenarios.
• Collaborate with the Product team to ensure technical and product requirements are understood and executed on.
• Work closely with QA to resolve bugs and minimise any bugs that appear in staging/production releases.
• Ensure smooth and regular release of new features including coordination and communication with Customer Support and Marketing.

AI/Data Scientist

Digital Marketing

• Work directly with our CMO to turn strategy into shipped execution across our growth channels.
• Coordinate content shoots with our celebrity trainers.
• Shape briefs for new Meta ad concepts and push performance forward.
• Own Klaviyo execution across demand generation & user product retention through campaigns & email flows.
• Responsible for website management across both UK & newly launched US Shopify stores.
• Identify opportunities to improve conversion and brief web development agency.
• Build a clear reporting structure & roadmap for our Meta ads.
• Run live product demos with prospective customers over Zoom.
• Shape growth forecasts and expansion plans with senior leadership team.

Ecommerce, Digital Marketing Executive

Chief of Staff

• Assist the CEO with critical matters, offloading work and proactively spotting gaps to ease the workflow.
• Setting up systems and operations to streamline and own across PR, Investor Relations, Finance, Operations, Marketing, Admin and HR.
• Assist with Press requests and Public Relations/Media.
• Conduct market research, competitor analysis, and data-driven insights when needed.
• Lead high-impact projects end-to-end—coordinating cross-functional teams within the company.
• Serve as a point person for stakeholders, including investors, partners, and customers.
• Manage and Promote our internal company and office culture.
• Extrapolating Data and Analytics when necessary requiring little input from others to assist decision making.
• Support the CEO/Founder at external events and PR where necessary - helping with some diary commitments.

Technical Program Manager

Customer Experience Coordinator

AI/Data Scientist

Ecommerce, Digital Marketing Executive

Founder's Associate