magentIQ

Support Engineer

• Own customer-facing documentation: specifications, functional and technical requirements, SOPs, and runbooks.
• Produce clean, structured As-Is and To-Be process maps and workflow diagrams.
• Create visually clear design documents for AI Agents and automation workflows.
• Lead discovery and requirements gathering sessions across clients and internal teams.
• Translate business needs into detailed requirements, user stories, and workflows.
• Build traceability between requirements, processes, and solution designs.
• Work directly with US-based stakeholders — excellent English communication is essential.
• Run documentation walkthroughs, requirements reviews, and mapping workshops.
• Act as a bridge between business, engineering, and automation teams to ensure alignment.
• Improve documentation standards, templates, structure, and visual clarity.
• Review and enhance documents created by the wider team, raising overall quality.
• Advocate for clarity, structure, and analytical thinking across all deliverables.

Technical Business Analyst

• Own customer-facing documentation: specifications, functional and technical requirements, SOPs, and runbooks.
• Produce clean, structured As-Is and To-Be process maps and workflow diagrams.
• Create visually clear design documents for AI Agents and automation workflows.
• Lead discovery and requirements gathering sessions across clients and internal teams.
• Translate business needs into detailed requirements, user stories, and workflows.
• Collaborate with US-based stakeholders — excellent English communication is essential.
• Improve documentation standards, templates, structure, and visual clarity.

QA Engineer

• Execute functional, regression, exploratory, and integration testing across multiple products and projects.
• Collaborate with Product Managers, Developers, and Senior QA Engineers to ensure requirements are testable and aligned with quality objectives.
• Create, maintain, and execute test cases, test plans, and supporting documentation.
• Identify, document, and track defects through resolution using QA and project management tools.
• Assist in testing third-party integrations, APIs, and data workflows to ensure functionality and reliability.
• Contribute to test automation initiatives, including identifying automation opportunities and maintaining automated test scripts.
• Support production issue investigations, root cause analysis, and validation of fixes.
• Provide usability and customer experience feedback to improve product quality and user satisfaction.
• Participate in sprint planning, backlog refinement, and release activities as a quality advocate.
• Collaborate across multiple teams and projects, providing testing support where business priorities require.
• Promote quality best practices, process improvements, and continuous testing initiatives.
• Leverage AI-assisted tools and technologies to improve testing efficiency and effectiveness.

Account Executive

• Conduct outbound calls to qualified customers and prospects using predictive dialer systems
• Establish rapport quickly and professionally while clearly explaining the purpose of the call
• Complete customer qualification and insurance review assessments
• Confirm key policy details including provider, premium amount, cover level, and policy term
• Gather relevant customer information such as age, smoking status, and other qualifying factors
• Identify life events or changes in circumstances that may create insurance review opportunities
• Ask effective questions to uncover customer needs and potential protection gaps
• Handle objections professionally while maintaining a positive customer experience
• Complete data protection, compliance, and address verification checks
• Transfer qualified customers to licensed advisers for further consultation
• Maintain accurate and detailed records within the CRM system
• Consistently achieve daily, weekly, and monthly performance targets
• Deliver high-quality opportunities to the adviser team
• Contribute to a collaborative, performance-driven remote sales environment

Outbound Sales Representative

Sales

• Join our team as an Outbound Sales Representative and help customers discover valuable insurance review opportunities while building a rewarding career in a fast-paced, remote-first environment
• Oversee the day-to-day management of a Philippines-based lead generation team responsible for outbound customer engagement and qualification activities
• Drive team performance through coaching, quality assurance, reporting, and continuous improvement initiatives while ensuring agents consistently follow approved qualification processes, compliance requirements, and customer engagement standards
• Lead, coach, and support a team of Outbound Sales Representatives
• Monitor daily, weekly, and monthly performance against established KPIs and targets
• Conduct regular one-on-one coaching sessions, performance reviews, and development discussions
• Lead daily team huddles and performance meetings
• Foster a positive, accountable, and results-driven team culture
• Manage attendance, productivity, and overall team engagement
• Coach team members on effective questioning techniques, objection handling, and customer engagement
• Review call recordings and provide actionable feedback
• Ensure consistent adherence to approved call scripts, qualification frameworks, and compliance standards
• Monitor call quality and identify coaching opportunities
• Support onboarding and continuous development of new team members
• Identify skills gaps and coordinate targeted training initiatives
• Produce and analyze daily, weekly, and monthly performance reports
• Track and report on key performance metrics, including: Contact Rates, Qualification Rates, Transfer Rates, Conversion Metrics, Attendance and Productivity
• Escalate operational challenges and recommend process improvements
• Ensure customer handoffs to advisers are accurate, compliant, and seamless
• Serve as the primary liaison between the lead generation team and business stakeholders
• Communicate with team performance, challenges, and opportunities effectively
• Collaborate with leadership to implement performance improvement strategies

Technical Business Analyst

Technical Business Analyst

QA Engineer

Outbound Sales Representative

Outbound Sales Team Leader