Outbound Sales Team Leader

magentIQ

Outbound Sales Team Leader leading a remote Philippines-based sales team for insurance lead generation. Driving performance through coaching and ensuring operational excellence.

Posted 6/17/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

outbound salestelesalesappointment settinglead generationcall quality reviewsperformance evaluationssales KPIscontact center KPIscoaching techniquesanalytical skills

Soft Skills

coachingmentoringteam leadershipcommunication skillsstakeholder managementrelationship buildingorganizational skillsresults-orientedaccountabilitycontinuous improvement

Industry Keywords

BPOinsurancefinancial servicescustomer engagementperformance metricsquality assuranceteam performancetraining initiativescompliance standardscustomer contact team

About the role

Key responsibilities & impact

Join our team as an Outbound Sales Representative and help customers discover valuable insurance review opportunities while building a rewarding career in a fast-paced, remote-first environment
Oversee the day-to-day management of a Philippines-based lead generation team responsible for outbound customer engagement and qualification activities
Drive team performance through coaching, quality assurance, reporting, and continuous improvement initiatives while ensuring agents consistently follow approved qualification processes, compliance requirements, and customer engagement standards
Lead, coach, and support a team of Outbound Sales Representatives
Monitor daily, weekly, and monthly performance against established KPIs and targets
Conduct regular one-on-one coaching sessions, performance reviews, and development discussions
Lead daily team huddles and performance meetings
Foster a positive, accountable, and results-driven team culture
Manage attendance, productivity, and overall team engagement
Coach team members on effective questioning techniques, objection handling, and customer engagement
Review call recordings and provide actionable feedback
Ensure consistent adherence to approved call scripts, qualification frameworks, and compliance standards
Monitor call quality and identify coaching opportunities
Support onboarding and continuous development of new team members
Identify skills gaps and coordinate targeted training initiatives
Produce and analyze daily, weekly, and monthly performance reports
Track and report on key performance metrics, including: Contact Rates, Qualification Rates, Transfer Rates, Conversion Metrics, Attendance and Productivity
Escalate operational challenges and recommend process improvements
Ensure customer handoffs to advisers are accurate, compliant, and seamless
Serve as the primary liaison between the lead generation team and business stakeholders
Communicate with team performance, challenges, and opportunities effectively
Collaborate with leadership to implement performance improvement strategies

Requirements

What you’ll need

Minimum of 3 years of experience in outbound sales, telesales, appointment setting, lead generation, BPO, insurance, or financial services environments
At least 1–2 years of experience leading a voice-based sales or customer contact team
Proven ability to coach, mentor, and develop high-performing sales professionals
Strong understanding of sales, lead generation, and contact center KPIs
Experience conducting call quality reviews and performance evaluations
Ability to lead coaching sessions, performance discussions, and team meetings
Strong analytical, reporting, and organizational skills
Excellent English communication skills, both written and verbal
Strong stakeholder management and relationship-building abilities
Demonstrated success leading teams against performance and sales targets
Results-oriented leadership style with a strong focus on accountability and continuous improvement.

Benefits

Comp & perks

Enjoy the flexibility of working remotely while collaborating with global teams
Access opportunities for leadership development and career progression
Be part of a performance-driven culture that values coaching, accountability, and continuous improvement