Customer Support

• Customer advocate role supporting our members and providers, facilitating care and service.
• Handling incoming/outgoing calls related to healthcare related benefits and administration of intake documentation into the appropriate systems.
• Provide assistance to Magellan's members, providers, and clients regarding programs, policies, and procedures.
• Strive to resolve callers’ needs on the first call and meet/exceed quality standards and key performance indicators.
• Researches and articulately communicates medical information including educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries while maintaining PHI confidentiality.
• Identify and respond to crisis calls with appropriate resource; facilitate routine referrals and triage decisions not requiring clinical judgment.
• Assemble and enter patient information into the appropriate delivery system; navigate Magellan’s systems and document customer information.
• Demonstrate flexibility in duties and schedule; support team activities and continuous improvement efforts; assume responsibility for self-development.

Customer Experience Associate

Technical Customer Care Specialist

Scholarship Programs Support Specialist

Bilingual Customer Service Desk Agent – English, Spanish

Treasury Management Client Support Specialist

Advanced Application Support Specialist