MAG (Airports Group)

Support Analyst

MAG (Airports Group)

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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Job Level

Junior

Tech Stack

AWSCloudEC2ServiceNowSplunk

About the role

  • Act as the first line of functional and platform-specific support for multiple booking engine systems within a cloud-native AWS environment
  • Monitor and triage platform issues, ensuring timely investigation, resolution, and root cause analysis
  • Work collaboratively with Engineering, QE teams as well all essential stakeholders within CAVU to escalate and track issues through to resolution
  • Maintain and update technical documentation, support knowledge base, and runbooks
  • Participate in incident reviews and contribute to post-mortem processes and continuous improvement plans
  • Identify trends and propose automation opportunities or enhancements to reduce support overhead and improve platform reliability
  • Provide regular status updates and performance metrics to internal stakeholders.

Requirements

  • 1 - 3 years experience in the traditional Windows stack
  • Strong analytical and troubleshooting skills within complex, distributed platforms
  • Solid understanding of cloud-based platforms, especially AWS services (e.g., EC2, S3, Lambda, RDS, CloudWatch) - you don't need to have practical experience with AWS, only an understanding
  • Experience with monitoring and logging tools (e.g., Datadog, Splunk)
  • Familiarity with API protocols (JSON), request/response patterns, and API testing tools (e.g., Postman)
  • Comfortable working with version control tools (e.g., Git) and ticketing systems (e.g. ServiceNow, Jira)
  • Excellent communication skills and ability to translate technical information for non-technical stakeholders.
Benefits
  • 25 days holiday, increasing with service (up to 28)
  • Option to buy up to 10 extra days + 4 flexible bank holidays
  • 10% company pension
  • Annual bonus scheme
  • On-site gym
  • MediCash scheme
  • A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking
  • Rail and retail discounts
  • 2 paid volunteering days per year
  • Access to health & wellbeing events, ID&E activities, and learning opportunities
  • Formal and informal development options, including mentoring programmes and learning grants
  • Enhanced parental leave (T&Cs apply)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingcloud-based platformsAWSmonitoring toolslogging toolsAPI protocolsAPI testingversion controlticketing systemsWindows stack
Soft Skills
analytical skillscommunication skillscollaborationproblem-solvingroot cause analysiscontinuous improvementstatus updatesperformance metrics