MAG (Airports Group)

Customer Service Agent – Commercial

MAG (Airports Group)

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Providing prompt, professional responses to customer queries and complaints across all channels
  • Supporting customers with existing reservations, including amendments, cancellations and related enquiries
  • Identifying and converting sales opportunities through service interactions
  • Accurately managing customer details and bookings across multiple systems
  • Building strong product knowledge to resolve queries efficiently and confidently
  • Sharing customer insights, trends and feedback to help improve services
  • Working collaboratively with internal teams to deliver a joined-up experience
  • Managing your time effectively and prioritising tasks in a busy environment

Requirements

  • Previous experience in a customer service environment
  • Experience handling customers across multiple channels (email, live chat and phone)
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Confidence using systems and learning new technology
  • A customer-first mindset with great attention to detail
  • Resilience, adaptability and a positive attitude in a fast-paced setting
  • A collaborative approach, with the ability to work independently when needed
Benefits
  • 25 days holiday, increasing by 1 day per year of service (up to 28)
  • Option to buy up to 10 additional days’ annual leave, plus 4 flexible bank holidays
  • 10% company pension
  • Annual bonus scheme
  • On-site gym
  • MediCash scheme
  • Flexible benefits & discounts – including up to 50% off CAVU products (Escape Lounges, Airport Parking, etc.)
  • Rail and retail discounts
  • 2 paid volunteering days per year
  • Access to our internal events calendar including regular health, wellbeing and ID&E activities
  • Development opportunities including mentoring and learning grants
  • Enhanced parental leave (T&Cs apply)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
verbal communicationwritten communicationproblem-solvingdecision-makingattention to detailresilienceadaptabilitypositive attitudecollaborationindependence