MADx – Macro Array Diagnostics GmbH

Field Engineer

• Perform regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and extended service life
• Identify and analyze technical faults in devices and systems, troubleshoot, and carry out necessary repairs
• Install and commission new equipment, including training laboratory personnel in correct use and operation
• Provide technical assistance and advice to customers, ensuring a high level of service and satisfaction
• Accurately record all work performed, including service reports and technical documentation
• Manage procurement, replacement, and inventory of spare parts as required
• Ensure all equipment complies with relevant quality standards and regulatory requirements
• Coordinate delivery and installation of equipment to laboratories or medical practices
• Support the sales team by participating in national trade fairs and conferences and maintaining close collaboration with sales colleagues

Technical Service Engineer – Switzerland

Operations

• Budgeting, forecasting, monthly KPI reporting as well as liquidity and cash flow management.
• Preparation of management reports, variance analyses and ad-hoc analyses to support management decision-making.
• Coordination and monitoring of ongoing accounting activities in collaboration with external partners; tax advisors, bankers, auditors, insurance providers and IT infrastructure partners, and related consultants.
• Development and optimization of financial, administrative, and operational infrastructure and related processes to increase efficiency.
• Oversee day-to-day business operations including office, order management, logistics and financial operations to include related vendor interactions, contracts, documentation and operational budgets.
• Hands-on support in establishing the initial setup of MADx North American operations and commercial expansion activities, including operational infrastructure, administrative processes, and required financial systems.
• Act as the CRM (Salesforce) system administrator for the North American commercial team.
• Serve as the key contact and operational liaison for all relevant functional areas for reporting into HQ (Vienna): e.g. Finance, Order Management, Purchasing & Logistic, Sales Ops.

Technical Service Engineer – Switzerland

Operations Manager