Madhive

Customer Success Manager

• Truly own and drive retention and growth for your book of business
• Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs
• Own the customer journey from onboarding to renewal, including closing revenue
• Work cross functionally to advocate for a customer first mindset across all business decisions
• Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction
• Serve as the escalation point for assigned clients to resolve questions over email/phone, in status calls, and at on-site office hours as necessary
• ​​Support AdOps by monitoring campaign metrics for delivery and KPIs; provide detailed summary of campaign optimizations to all internal teams.
• Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings
• Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client.
• Train and onboard new clients
• Drive existing customer net revenue retention and increased adoption and improve customer health
• Prepare for and lead Executive Business Reviews
• Mentorship and development of team members

Client Success Manager

Full-stack Engineer

• Build and maintain features across our frontend and backend systems, with a strong emphasis on clean, maintainable code.
• Contribute to the design and implementation of UI components that give teams and clients strong visibility into system behavior and performance.
• Support backend services with a focus on data accuracy, system reliability, and operational excellence.
• Collaborate with teammates to enhance observability and monitoring through dashboards, alerts, and instrumentation.
• Contribute to the design and implementation of ad-tech-scale data and ML solutions.
• Write automated tests and contribute to ongoing improvements in tooling, coverage, and quality.
• Participate in code reviews, share feedback, and help drive alignment on technical decisions.
• Collaborate with product and engineering partners to scope work, refine requirements, and deliver features on time.

Senior Software Engineer

Executive Assistant

• Manage day-to-day office operations of Madhive's office in Redwood City, CA.
• Provide comprehensive administrative support to executives and manage various office functions to optimize productivity.
• Assist with various day-to-day commitments, office and reception needs, helping to navigate priorities.
• Keep executives on schedule with their meetings while ensuring office runs smoothly.
• Exercise discretion when handling confidential information.
• Manage and execute requests by coordinating cross-functionally with other departments for seamless project execution.
• Arrange all travel, including hotel accommodations, transportation, and itineraries for both domestic and international trips.
• Responsible for office reception, welcoming visitors and using software systems to check in guests.
• Act as an ambassador of culture and core values and serve as the face of the company at the office.

Workplace and Executive Assistant

Graphics Designer

• Design and develop digital banner ads for our clients using our Adobe Photoshop artboard-based system.
• Conceptualize, storyboard, refine, and finalize design concepts, ensuring they meet client specifications and expectations.
• Collaborate seamlessly with a team of designers, client managers, and external partners to deliver outstanding results.
• Continuously learn and apply new design trends, tools, and techniques to stay ahead in the industry.

Junior Visual Designer – Photoshop

Operations

• Cultivate high-performing agile teams to support end-to-end organizational agile maturity, focusing on learning, autonomy, and self-accountability.
• Organize and facilitate daily stand-ups, backlog refinement, sprint planning, retrospectives, and sprint reviews.
• Assemble and review end of sprint metrics with teams and senior leadership; identify anti-patterns and areas for improvement.
• Help surface, identify and eliminate impediments beyond the team’s ability to remove directly.
• Facilitate conversations and resolve conflict using persuasion and powerful questions to guide teams towards better ways of working.
• Assist teams in establishing priorities and evaluating trade-offs to sequence activities that maximize business value.
• Build a trusting and safe environment for raising problems without fear of blame, with emphasis on healing and problem-solving.
• Coordinate execution of deliverables across multiple teams, focusing on scaling and managing cross-team dependencies.
• Surface and facilitate negotiation of technical enablers, NFRs and feature prioritization between product owners and lead engineers, ensuring architectural stability.
• Provide coaching and assistance to the product owner to keep the product backlog well refined, organized and maintained.
• Collaborate with other Delivery Leads and leadership to continuously refine overall business agility strategy.
• Identify, initiate, and participate in scaling ceremonies and activities to manage interdependencies across product areas.

Delivery Operations Lead

• Define and execute the overall sales operations strategy aligned with Madhive's business objectives and sales goals.
• Optimize sales processes, workflows, and tools to enhance efficiency and effectiveness.
• Own upselling initiatives from ideation to analysis.
• Act as a technical liaison between sales teams, product, and engineering for both platform and local space customers.
• Provide technical support and guidance to sales teams on Madhive's products and solutions.
• Collaborate with sales enablement to develop customer-facing materials and training for platform and local space utilization.
• Assist in complex deal structuring and technical problem-solving for customer solutions.
• Manage and mentor a small team of sales operations professionals; foster continuous improvement and professional growth.
• Delegate tasks effectively and ensure team objectives are met.
• Lead and manage sales operations projects from initiation to completion, ensuring on-time and on-budget delivery.
• Develop project plans, track progress, communicate status to stakeholders, and identify and mitigate project risks.
• Establish KPIs and metrics to measure effectiveness and ROI of sales operations initiatives; analyze sales data to identify trends and opportunities for growth.
• Collaborate closely with Sales, Marketing, Product, Finance, and other internal teams to ensure alignment and support overall business objectives.
• Work from Madhive's NYC office 3-4 days per week (hybrid).

VP, Sales Operations and Strategy

Data Engineer

• Design and implement scalable data pipelines for ingesting, processing, and transforming large volumes of universal pixel and event data
• Build and maintain real-time and batch workflows using tools like Kafka, Airflow, and BigQuery
• Collaborate with engineers and product teams to ensure event data is captured accurately through our JavaScript-based universal pixel
• Own and optimize ELT processes to support reporting, analytics, and machine learning use cases
• Develop and maintain data models to support internal stakeholders and platform features
• Monitor pipeline health, implement anomaly detection, and maintain high data quality standards
• Contribute to the evolution of our cloud data infrastructure (built on GCP)
• Document data pipelines, models, and operational workflows for transparency and team knowledge sharing
• Promote and enforce best practices in data engineering, observability, and data governance