Product Manager, Customer Experience
Macmillan
full-time
Posted on:
Location Type: Remote
Location: Alaska • Hawaii • United States
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Salary
💰 $89,000 - $115,000 per year
About the role
- Responsible for cataloging and synthesizing feedback from users and internal customer liaisons to manage a well organized and well informed backlog
- Evangelize the product backlog such that priorities show clear alignment to business objectives
- As needed, coordinate cross-functionally with other product managers, third-party solution partners, engineering and UX to complete multi-team initiatives and establish priority
- Define product features and communicate requirements to design, engineering, and external partner teams via clearly-written requirement documents, diagrams, and concise verbal communication
- Track and drive cross-functional product rollout outside of the product development team
- Assess, measure, and present the impact of their team’s work directly to stakeholders and external partners
- Establish and maintain internal partner relationships aligned with evaluating viability and supporting implementation through launch efforts
Requirements
- Bachelor's Degree
- 3+ years’ experience designing, building new, and enhancing existing products
- 2+ years’ product management or business analyst experience
- Demonstrated ability to exert influence and deliver on capabilities without having direct control over all participating resources
- Knowledgeable about customer experience, customer support, customer funnel, self-service
- Problem solving, organizational, and analytical skills
- Excellent ability to communicate complex information orally and in writing to a variety of stakeholders
- Experience building trust and collaboration through excellent interpersonal skills
- Strong technical abilities
- Strong quantitative and data analysis skills
- Self-motivated, curious, and comfortable with taking initiative
Benefits
- Competitive pay and bonus plan
- Generous Health Benefits (Medical, Dental, Vision)
- Contributions to your 401k retirement account through Fidelity
- Generous paid time off, sick time, floating holidays, and paid holidays
- Employee Assistance Program, Education Assistance Program
- 100% employer-paid life and AD&D insurance
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementbusiness analysisdata analysisrequirement documentationproduct designproduct developmentcustomer experiencecustomer supportquantitative analysisbacklog management
Soft Skills
communicationproblem solvingorganizational skillsanalytical skillsinterpersonal skillsinfluencecollaborationself-motivationcuriosityinitiative
Certifications
Bachelor's Degree