MAC Surfacing Limited

Communications

• This role plays a key role in supporting MAFC's mission by delivering exceptional service to donors, missionaries, and internal teams.
• Handles inbound and outbound donor communication— including first call phone support, Info@MAF.ca inquiries, webform follow-ups—and ensures all interactions are accurately logged in Salesforce.
• Delivers meaningful donor stewardship, including welcome packages, first gift and recurring gift calls, thank-you cards, and memorial acknowledgments.
• Provides administrative and logistical support across departments, assisting with projects, campaigns, Candidate Orientation preparations, and coordinating general mailings, event materials, and project-based fulfillment needs.
• Maintains accurate donor and account records in Salesforce, including new account/contact setups, MP Change Logs, payment/account updates, and ongoing data integrity tasks.

Donor Engagement Coordinator, Philanthropy & Communications