M&G plc

Manager – Front Office Application Support

M&G plc

full-time

Posted on:

Location Type: Office

Location: Pune • India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Assembly

About the role

  • Accountable for working with the Front Office Application support team.
  • Accountable to work with business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution.
  • Accountable for understanding the entire Trade Life Cycle and prioritize the issue based on criticality.
  • Responsible for Incident Management within the Front Office area.
  • Responsible for working with Front Office Application support to drive Service Improvement.
  • Responsible to drive prioritization for the Front Office book of work.
  • Responsible for championing the use of Aladdin throughout the business.
  • Responsible for participating in any Business Continuity, Disaster Recovery and Failover activities.

Requirements

  • Ability to resolve queries related to Business critical applications e.g. Aladdin, Bloomberg, WSO etc.
  • Ability to work in 3 different time zones on rotation basis and over weekend for business critical activities.
Benefits
  • We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people.
  • We also welcome those who take part in military service and those returning from career breaks.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Incident ManagementTrade Life CycleService Improvement
Soft Skills
problem-solvingcommunicationcollaborationprioritization