Lyric

Backend Engineer

• Design, build, and operate the backend services and platform APIs that power GenAI features in Lyric’s products.
• Implement orchestration layers to route, sequence, and manage LLM calls with context grounding and prompt engineering.
• Build scalable and cost-efficient GenAI serving infrastructure, including support for multiple model providers and fallback strategies.
• Ensure platform resilience, security, observability, and compliance when serving user-facing GenAI workloads.
• Provide abstractions, SDKs, and tooling to enable product and ML engineers to experiment and ship GenAI features faster.
• Collaborate with ML engineers, product managers, and designers to understand requirements and deliver performant, developer-friendly systems.
• Monitor performance, optimize latency and cost, and stay ahead of trends in GenAI and LLM ops.

Platform/Backend Engineer, GenAI Infrastructure

Marketing Operations

• Own our marketing automation system, building and maintaining workflows, lifecycle stages, lead scoring, segmentation, and email programs
• Manage martech stack (ZoomInfo, Sales Navigator, RB2B, LinkedIn Ads) and explore new tech
• QA and launch emails, forms, landing pages, and nurture flows for webinars, events, and integrated campaigns
• Keep data clean and actionable; manage UTM strategy, ensure accurate campaign attribution, and monitor funnel KPIs
• Support product launches, event execution, and experimentation across paid, content, and ABM motions
• Collaborate with SDRs and Sales Ops for lead routing, tracking, and conversion workflows
• Support SEO & Web Ops: optimize pages, track performance in GSC and SEMrush, and coordinate with content and web teams
• Ensure GDPR and CAN-SPAM compliance is integrated into marketing processes

Marketing Operations Specialist

• Design, build, and scale the Notes Execution Platform — enable seamless execution of internal and external code in a secure, isolated, and observable way.
• Architect sandboxed environments to run untrusted or user-supplied code with appropriate resource quotas and security controls.
• Develop backend services and APIs to manage job lifecycles: scheduling, monitoring, cancellation, logging, and reporting.
• Ensure the system is resilient and scales horizontally to meet growing demand.
• Integrate the Notes platform with Lyric’s data platform and ML workflows.
• Collaborate with product managers, data scientists, and engineers to understand use cases and deliver intuitive developer experiences.
• Drive technical excellence: establish best practices in code execution safety, performance tuning, and observability.

Senior Backend Engineer

SDET

• Develop and implement comprehensive test plans and strategies for both manual and automated testing.
• Collaborate with cross-functional teams to understand product requirements and design detailed test cases.
• Design, develop, and maintain automation frameworks for UI and API testing; write and execute automated test scripts.
• Perform thorough manual testing of new features; identify, document, and track bugs and defects; conduct exploratory testing.
• Ensure software quality through continuous testing and validation; review code and conduct peer reviews.
• Mentor junior SDETs and QA engineers; stay updated with industry trends and implement best practices to improve testing processes.

SDET / Senior SDET

Frontend Engineer

• Architect, design, and implement user interfaces for web applications, ensuring intuitive and engaging experiences for guests and partners.
• Lead development of frontend components and features using React.js and related technologies, adhering to best practices and coding standards.
• Collaborate with product managers, designers, and backend engineers to translate user requirements and design concepts into functional and visually appealing user interfaces.
• Optimize frontend code and UI performance to deliver fast and responsive experiences across different devices and browsers.
• Work closely with cross-functional teams to integrate frontend components with backend services, APIs, and data sources, ensuring seamless end-to-end functionality.
• Conduct code reviews to ensure code quality, consistency, and maintainability, and provide mentorship and guidance to junior members of the frontend engineering team.
• Stay updated on the latest trends and advancements in frontend development and explore new tools and technologies to enhance the development process and improve product quality.

Senior/Staff Front-End Engineer

DevOps Engineer

• Build custom Kubernetes operators to automate infrastructure and application lifecycles.
• Develop internal DevOps tooling to improve developer productivity and deployment reliability.
• Implement Infrastructure as Code (IaC) using Terraform / Crossplane / Pulumi.
• Champion GitOps practices to enable declarative, version-controlled operations.
• Optimize CI/CD pipelines for microservices and data workloads.
• Collaborate with backend, ML, and SRE teams to design cloud-native systems and scalable backend infrastructure.
• Monitor, secure, and continuously improve the reliability of cloud environments (AWS / GCP / Azure).

Backend Engineer – DevOps, Cloud Native Dev

Solutions Engineer

• Serve as the lead architect on strategic customer implementations from discovery to go-live
• Design end-to-end solutions tailored to customer objectives, leveraging Lyric’s platform capabilities
• Lead value-driven discovery sessions and technical design workshops
• Build strong, consultative relationships with business and IT stakeholders
• Partner cross-functionally with internal delivery, product, and data teams to ensure solution alignment
• Translate business requirements into integrated solutions using Lyric’s modeling, orchestration, and data science components
• Architect modular workflows that balance reusability, flexibility, and performance
• Provide hands-on leadership in the design of data pipelines, optimization logic, user interfaces, and KPI frameworks
• Ensure all solutions are scalable, maintainable, and aligned with Lyric’s delivery standards
• Mentor teams and provide architectural guidance across the delivery team
• Contribute to reusable design patterns, accelerators, and best practices
• Provide feedback loops into Platform, Content, Sales and Engineering based on delivery experience

Solution Architect, Implementation

Software Engineer

• Lead business discovery and value framing for high-priority PoCs in Supply Chain Planning and Optimization
• Define and communicate the strategic narrative, pain point mapping, and target KPIs for each PoC
• Collaborate with technical teams to align model output and visualizations with executive decision-making needs
• Build and maintain a library of value cases, transformation frameworks, and industry benchmarks
• Support scalable delivery of business value demonstrations across industries and deal sizes
• Translate solution features into business impact narratives that resonate with prospect leadership
• Position pilots as executive-relevant milestones in broader transformation journeys
• Collaborate closely with prospects, internal solution architects, planners, and sales teams to shape PoCs and convert interest into conviction

Strategy & Value Engineering Consultant, Pilot/Proof of Concept

Product Manager

• Own the ML Roadmap: Define and prioritize product features and enhancements related to ML-based forecasting and prediction in the supply chain context.
• Bridge Business and Technology: Collaborate with stakeholders across Lyric, including business leaders, customers, data scientists, and engineers, to understand needs and translate them into scalable ML solutions.
• Forecasting & Predictive Modeling: Work with the data science team to design, implement, and refine machine learning models that predict demand, optimize inventory levels, and forecast supply chain disruptions.
• Data-Driven Insights: Lead initiatives to incorporate predictive analytics into the Lyric Supply Chain Platform, enabling users to make proactive, data-informed decisions.
• User-Centric Design: Ensure the ML features are intuitive, actionable, and seamlessly integrated into the existing platform. Drive customer feedback loops to continuously refine the forecasting tools.
• Technical Collaboration: Coordinate with engineering teams to implement and scale machine learning models, ensuring high performance and reliability.
• Performance Metrics: Define key success metrics for ML-driven features, monitor model performance, and optimize outcomes through ongoing iterations.
• Stay Ahead of Trends: Keep up-to-date with the latest trends and developments in machine learning, AI, and supply chain management to identify new opportunities for innovation.
• Documentation & Reporting: Provide comprehensive documentation of ML models, forecasts, and analytical methods for internal teams and external stakeholders.

Product Owner – ML Platform

Platform Engineer

• Build and scale data management systems that power our AutoML and forecasting platforms
• Own and evolve the feature store and feature engineering workflows
• Implement robust data SLAs and lineage systems across time series data pipelines
• Collaborate with ML engineers, infra, and product teams to ensure scalable and user-aware platform design
• Drive architectural decisions around data distribution, versioning, and composability
• Participate in the design of reusable systems for varied supply chain problems
• Build scalable, composable data infrastructure and pipelines that support ML and analytics use cases
• Support automated model building, experimentation, and data lineage systems with high SLA requirements

ML, Data Platform Engineer

IT Support

• Design and develop Proof-of-Concepts (PoCs) for supply chain planning use cases for large enterprise customers
• Work closely with prospective clients to gather requirements, understand pain points, and identify opportunities where Lyric's solutions can provide value
• Translate customer requirements into technical solutions that demonstrate the value of Lyric's offerings
• Scope, design, lead the build and delivery of high-impact pilots and proof-of-concepts; design dashboards and KPIs for executive-level demo journeys
• Accelerate prospect conversion by configuring and presenting realistic supply chain planning scenarios with speed and precision
• Present PoCs and technical demonstrations to customers, effectively communicating features, benefits, and differentiators of our solutions
• Create a library of reusable planning templates and constraint scenarios to support scalable PoC deployment
• Collaborate closely with data scientists, modellers, and strategists to bring complex planning use cases to life

Supply Chain Planning Enterprise Architect, Functional – Pilot/Proof-of-Concept Consultant

Sales

• Lead technical discovery to understand customer pain points, data landscape, and planning or decisioning needs
• Translate customer challenges into targeted demo solutions using Lyric’s platform capabilities
• Build and maintain demo environments with representative or actual customer data
• Create compelling data stories and visualizations to illustrate solution impact and differentiation
• Collaborate with Account Executives, Solution Architects, and Product Managers to align demo strategy with deal context
• Contribute to a library of reusable demo assets and patterns for key supply chain problems (e.g., allocation, routing, inventory planning)
• Adapt and iterate demos rapidly based on evolving customer needs and stakeholder feedback
• Lead early-stage technical discovery, configure and build demos with customer or proxy data, and craft narratives and visualizations

Technical Pre-Sales Specialist

• Architect and develop Kubernetes operators and controllers to automate and manage Lyric’s platform workloads.
• Design and implement control plane and data plane services that provide orchestration, routing, monitoring, and self-healing of distributed components.
• Build internal developer tooling and platform APIs to enhance developer productivity and operational excellence.
• Design and maintain IaC frameworks (e.g., Terraform, Pulumi, Crossplane) to provision and manage cloud infrastructure securely and reproducibly.
• Establish and improve observability, reliability, and resilience of critical infrastructure components.
• Work closely with SREs, platform engineers, and application teams to ensure infrastructure meets evolving product needs.
• Contribute to infrastructure architecture and technical direction for scale, security, and developer experience.
• Solve tough distributed systems challenges and help scale Lyric’s infrastructure in a cloud-native, multi-tenant environment.