Lyrebird Health

Customer Success Manager

• Own and manage a portfolio of customer accounts, building strong, trusted relationships.
• Drive customer onboarding, training, and adoption processes to ensure value realisation.
• Serve as the voice of the customer internally, advocating for their needs and feedback.
• Monitor account health, usage data, and engagement metrics to identify risks and opportunities.
• Proactively manage renewals and identify expansion opportunities.
• Address and resolve customer issues in collaboration with support, product, and technical teams.
• Deliver regular business reviews and performance insights to customers.
• Collaborate with sales and marketing to support upsell/cross-sell strategies.
• Maintain accurate and up-to-date CRM and documentation for customer interactions.
• Be able to address situations on the fly, as a start up it is imperative that the individual possesses the ability to think outside of the box.

Engineer

• Design and develop integrations across HL7, FHIR, REST APIs, SSO, and EMRs
• Build SDKs, connectors, and custom features that scale with our product vision
• Prototype and deliver integration solutions that resolve technical blockers during pre-sales
• Contribute production-grade code, with most work landing in the core platform
• Write clear technical documentation, implementation guides, and API references
• Collaborate closely with Engineering, Product, and Pre-Sales teams
• Work to customer schedules across Australia, UK, and UAE
• Occasional travel for key accounts or integrations (~2–3 times/year)
• Daily collaboration with Sales, Pre-Sales, Product, Engineering, and Integration teams

Forward Deployed Engineer

Manager

• Own the UK business with accountability for operational performance and delivery outcomes
• Build the systems, processes, and team required to scale across the NHS
• Ensure every NHS trust receives a best in class customer experience
• Run pilots and rollouts that convert reliably and set Lyrebird up for long term success
• Lead customer delivery including implementation, training, go live, and ongoing relationships
• Establish strong governance, cadence, and accountability with senior NHS stakeholders
• Partner with commercial leadership to support sustainable growth
• Hire and lead the UK customer, implementation, and operations teams

Country Manager

Data Engineer

• Build end-to-end data pipelines from source systems to analytics-ready tables.
• Design and maintain core data models that power product analytics, finance reporting, and dashboards.
• Work with cloud data warehouses (BigQuery, Snowflake, Databricks) to deliver scalable solutions.
• Use code-based transformation tools (e.g. dbt, AWS Glue) to create reliable, tested data models.
• Collaborate closely with product, engineering, and business stakeholders to understand requirements and define data solutions.
• Enable self-serve analytics by supporting BI tools like Looker, Sigma, and SQL-based reporting.
• Contribute to CI/CD pipelines for data using GitHub and GitHub Actions.
• Improve data quality, reliability, and observability as the platform scales.

• Forward Deployment & Customer Delivery Work
• Directly with early UK customers to deploy, customise, and optimise Lyrebird’s platform
• Translate customer needs into pragmatic technical solutions
• Own integrations, configuration, and implementation quality end-to-end
• Be comfortable operating in imperfect, ambiguous environments
• Build & Ship Product
• Contribute hands-on across frontend, backend, and infrastructure
• Collaborate closely with Product, Design, and the Australian engineering team
• Move fast, ship often, and raise the bar on quality and reliability
• Technical Leadership
• Act as the technical anchor for the UK market
• Establish best practices around delivery, testing, and deployment
• Mentor future UK engineers and help shape the local team
• Influence architecture decisions as the product and customer base scales

Lead Forward-Deployed Engineer

• Help us close large enterprise deals by building trust with customer stakeholders
• Shipping tailored integrations, and guiding technical solutioning that aligns with our core platform
• Success means being a technical force-multiplier reducing deal friction and accelerating time-to-value for new enterprise customers

DevOps Engineer

• Own reliability outcomes across core services and customer-facing systems
• Define, implement, and evolve SLOs/SLIs, alerting strategy, and error budgets
• Lead initiatives to improve uptime, latency, and overall system resilience
• Proactively identify reliability risks and drive mitigation plans to completion
• Improve end-to-end observability (metrics, logs, traces) so issues are detected early and diagnosed quickly
• Lead incident response for high-severity events and guide teams through calm, effective mitigation
• Drive post-incident reviews that result in measurable, lasting improvements
• Build a culture of operational excellence: fewer incidents, faster recovery, better learning
• Develop internal tooling and paved paths that make “doing the right thing” the easiest option
• Improve the developer experience around deployments, rollbacks, environment consistency, and service ownership
• Partner with engineers to uplift production-readiness across new and existing services
• Improve infrastructure reliability and maintainability using Infrastructure as Code
• Strengthen deployment workflows and reduce operational toil through automation
• Help shape architecture decisions with a reliability and scalability lens
• Embed security and compliance principles into platform practices (access controls, auditability, safe-by-default designs)
• Work closely with Security and Engineering leadership to support regulatory and enterprise requirements without slowing down delivery

Staff Site Reliability Engineer

Full-stack Engineer

• Work closely with our founder and product team to ship features
• Scale systems and push the limits of what technology can do
• Help build technology the world hasn’t seen before — bettering the human experience at scale

Senior Software Engineer

Product Specialist

• Run discovery-led conversations to understand clinical workflows and priorities
• Deliver outcome-led product demos linked to real clinical problems
• Use judgement to decide what to show and what to leave out
• Guide clinicians from first conversation through adoption and ongoing use
• Own opportunities from initial interest through to clear next steps
• Support onboarding and early adoption, especially in the first 30 to 60 days
• Build trusted, consultative relationships with clinicians and practice staff
• Identify opportunities to expand usage based on genuine clinical value
• Maintain momentum through structured follow-up
• Monitor usage and step in with education or guidance when needed
• Share feedback and insights with Product, Support and Operations
• Ensure every clinic receives a premium experience

Clinical Product Specialist

• Own and manage a portfolio of customer accounts, building strong, trusted relationships.
• Drive customer onboarding, training, and adoption processes to ensure value realisation.
• Serve as the voice of the customer internally, advocating for their needs and feedback.
• Monitor account health, usage data, and engagement metrics to identify risks and opportunities.
• Proactively manage renewals and identify expansion opportunities.
• Address and resolve customer issues in collaboration with support, product, and technical teams.
• Deliver regular business reviews and performance insights to customers.
• Collaborate with sales and marketing to support upsell/cross-sell strategies.
• Maintain accurate and up-to-date CRM and documentation for customer interactions.
• Be able to address situations on the fly, as a startup it is imperative that the individual possesses the ability to think outside of the box.

Recruitment

• Proactively source, headhunt, and attract top-tier talent, consistently building strong pipelines
• Act as Lyrebird’s front face to the talent market, creating energy, belief, and momentum in early conversations
• Engage candidates directly through thoughtful, high-quality outreach
• Review and progress inbound applications quickly, ensuring strong candidates never get stuck
• Lead early-stage hiring conversations and set a high bar for quality and alignment
• Partner closely with recruiters and hiring managers to understand priorities and talent needs
• Keep candidates informed, respected, and excited throughout the process
• Help deliver a best-in-class, transparent, human candidate experience

Talent Sourcer

Sales Development Rep

• Proactively engage clinicians and practices via outbound and inbound channels
• Research accounts and personalise outreach so conversations are relevant and thoughtful
• Qualify interest by understanding workflow challenges, needs, and timing
• Book high-quality demos with genuinely curious, well-qualified clinicians
• Act as the first product ambassador — explaining Lyrebird clearly and confidently
• Handle objections with empathy, curiosity, and credibility
• Maintain accurate pipeline hygiene in CRM
• Collaborate closely with Sales, Marketing, and Product on messaging and insights
• Continuously refine outreach based on what you’re learning in the market

Sales Development Representative

Business Development Rep

• Own inbound opportunities from first contact through to close.
• Qualify opportunities, understand buying motivations, and progress deals with intent and structure.
• Handle objections confidently, follow up with clarity, and ask for commitment when the time is right.
• Maintain accurate pipeline visibility and communicate progress clearly to leadership.
• Guide clinicians through Lyrebird with clear, confident demos tailored to their workflow.
• Identify a clinic’s primary pain points early (documentation, letters/forms, after-hours admin, workflow friction) and prioritise the workflows that create the fastest “aha” moment.
• Support onboarding and early activation so new customers reach meaningful usage quickly.
• Ensure the first 30–60 days are exceptional by removing friction and supporting confident use.
• Monitor early usage signals and step in when support, education, or guidance is needed.
• Expand within and across practices — cross-selling and up-selling where there is genuine value.
• Collect feedback from clinicians and share insights with Product, Support, and Operations.
• Ensure a premium experience for every new practice engaging with Lyrebird.

Customer Success Manager

Forward Deployed Engineer

Country Manager

Data Engineer

Lead Forward-Deployed Engineer

Forward Deployed Engineer

Staff Site Reliability Engineer

Senior Software Engineer

Clinical Product Specialist

Customer Success Manager

Talent Sourcer

Lead Forward-Deployed Engineer

Sales Development Representative

Business Development Manager