Lyrebird Health

Customer Support

• Be the Helping Hand – Support clinicians through live chat, email, and phone, ensuring they feel heard and valued.
• Solve with Empathy – Comfort and assist frustrated clinicians with patience, care, and effective solutions.
• Own Every Interaction – Take full responsibility for queries, seeing them through from start to resolution.
• Escalate When Needed – Identify critical issues and smoothly transition them to phone support when required.
• Be the Friendly, Reassuring Voice – Create a human connection, making every interaction feel personal and positive.
• Educate & Empower – Help clinicians get the most out of Lyrebird by proactively sharing tips and guidance.
• Translate Tech into Clarity – Break down technical concepts into simple, clinician-friendly language.
• Think Ahead – Identify common pain points and advocate for improvements to enhance the clinician experience.
• Work as One Team – Collaborate across departments to ensure clinicians always get the best possible support.

Customer Support Associate

Full-stack Engineer

• Work closely with our founder and product team to ship features
• Scale systems and push the limits of what technology can do
• Help build technology the world hasn’t seen before

Customer Support Associate

Software Engineer