Lyrebird Health

Full-stack Engineer

• You’ll work closely with our founder and product team to ship features, scale systems, and push the limits of what technology can do.
• This isn’t just another engineering job: it’s a chance to help build technology the world hasn’t seen before — bettering the human experience at scale.

Software Engineer

Engineer

• Design and develop integrations across HL7, FHIR, REST APIs, SSO, and EMR platforms
• Build SDKs, connectors, and custom features that are architected to scale with the core product
• Prototype and deliver integration solutions that resolve technical blockers during pre-sales cycles
• Contribute production-grade code that lands in the core platform, not just one-off scripts
• Write clear technical documentation, implementation guides, and API references that customers and internal teams can rely on
• Collaborate across Engineering, Product, and Pre-Sales to align customer solutions with the product roadmap
• Work to customer schedules across Australia, UK, and UAE, with occasional travel for key accounts

Forward Deployed Engineer

Customer Support

• Support clinicians across live chat, phone, and online training channels, ensuring every interaction is empathetic, accurate, and timely
• De-escalate frustration with patience and care, turning difficult moments into positive experiences that build long-term trust
• Take full ownership of queries from first contact to resolution, never leaving a clinician without a clear path forward
• Identify when an issue requires escalation and transition it smoothly to the right team member or channel
• Proactively share tips, guidance, and best practices to help clinicians get more value from Lyrebird
• Translate technical concepts into clear, accessible language that builds clinician confidence rather than adding to it
• Spot recurring pain points and advocate internally for product and process improvements
• Collaborate across departments to ensure clinicians always receive consistent, high-quality support

Customer Support Specialist

DevOps Engineer

• Keep production systems online and restore them quickly when they fail
• Lead and manage incidents, making high-quality decisions under pressure
• Design and implement scalable infrastructure and deployment patterns
• Build and improve CI/CD pipelines and release systems
• Improve monitoring, telemetry, and observability across the stack
• Own cloud infrastructure, security, and access controls
• Work closely with engineers to ensure systems are built to scale from day one

Software Engineer

Forward Deployed Engineer

Customer Support Specialist

Customer Support Specialist

Senior Site Reliability Engineer