Lyrebird Health

Full-stack Engineer

• Make intentional contributions to a safe, reliable and scalable software system
• Collaborate closely with customers and internal teams to deliver an exceptional customer experience & own problems end to end
• Uphold best practices in code quality, testing CI/CD and the release process

Software Engineer – Product

Customer Success Manager

• Own and manage a portfolio of customer accounts, building strong, trusted relationships.
• Drive customer onboarding, training, and adoption processes to ensure value realisation.
• Serve as the voice of the customer internally, advocating for their needs and feedback.
• Monitor account health, usage data, and engagement metrics to identify risks and opportunities.
• Proactively manage renewals and identify expansion opportunities.
• Address and resolve customer issues in collaboration with support, product, and technical teams.
• Deliver regular business reviews and performance insights to customers.
• Collaborate with sales and marketing to support upsell/cross-sell strategies.
• Maintain accurate and up-to-date CRM and documentation for customer interactions.
• Be able to address situations on the fly, as a start up it is imperative that the individual possesses the ability to think outside of the box.

Engineer

• Design and develop integrations across HL7, FHIR, REST APIs, SSO, and EMRs
• Build SDKs, connectors, and custom features that scale with our product vision
• Prototype and deliver integration solutions that resolve technical blockers during pre-sales
• Contribute production-grade code, with most work landing in the core platform
• Write clear technical documentation, implementation guides, and API references
• Collaborate closely with Engineering, Product, and Pre-Sales teams
• Work to customer schedules across Australia, UK, and UAE
• Occasional travel for key accounts or integrations (~2–3 times/year)
• Daily collaboration with Sales, Pre-Sales, Product, Engineering, and Integration teams

Forward Deployed Engineer

Manager

• Own the UK business with accountability for operational performance and delivery outcomes
• Build the systems, processes, and team required to scale across the NHS
• Ensure every NHS trust receives a best in class customer experience
• Run pilots and rollouts that convert reliably and set Lyrebird up for long term success
• Lead customer delivery including implementation, training, go live, and ongoing relationships
• Establish strong governance, cadence, and accountability with senior NHS stakeholders
• Partner with commercial leadership to support sustainable growth
• Hire and lead the UK customer, implementation, and operations teams

Country Manager

Data Engineer

• Build end-to-end data pipelines from source systems to analytics-ready tables.
• Design and maintain core data models that power product analytics, finance reporting, and dashboards.
• Work with cloud data warehouses (BigQuery, Snowflake, Databricks) to deliver scalable solutions.
• Use code-based transformation tools (e.g. dbt, AWS Glue) to create reliable, tested data models.
• Collaborate closely with product, engineering, and business stakeholders to understand requirements and define data solutions.
• Enable self-serve analytics by supporting BI tools like Looker, Sigma, and SQL-based reporting.
• Contribute to CI/CD pipelines for data using GitHub and GitHub Actions.
• Improve data quality, reliability, and observability as the platform scales.