SODC Specialist, QIDP Case Manager
CES
Job Level
Mid-LevelSenior
About the role
- Arrange face-to-face counselling according to procedures and client company standards
- Manage client cases with thorough and rigorous case management to alleviate presenting problems
- Compile bespoke and meaningful reports based on managerial consultations, affiliate feedback, client check-ins and case management
- Case manage affiliate counsellors referred clients and provide feedback to assist affiliate management
- Provide support and guidance to affiliates in case management, clinical management and administrative aspects
- Offer Managerial Consultancy Services through the Managerial Consultancy line as rostered and on request
- Populate managerial referral forms based on consultations with referrers
- Identify call trends and develop information packs and reports with recommendations
- Implement and adhere to client-specific policies and procedures (e.g., substance abuse, occupational health, incapacity management)
- Manage risk, engaging emergency contacts, hospitals, referrers and other third parties when necessary
- Conduct Exec Wellbeing sessions and compile bespoke reports for clients
- Provide telephone counselling to clients as required
- Monitor client satisfaction and conduct impact assessments (pre and post) as required
- Investigate customer feedback relating to cases in caseload
- Maintain accurate computer records of all services provided, including electronic contact and conversations
- Keep and report weekly statistics of reports written, impact survey outcomes and case management
- Provide prompt feedback to account managers, team leaders and management
- Attend all meetings and staff support groups
Requirements
- A fully qualified and registered social worker with at least an honours degree in Social Work OR a fully qualified and registered Counselling, Clinical or Educational psychologist OR a Registered Counsellor
- Registered with the appropriate professional body (HPCSA or SACSSP)
- Customer service orientation
- Ability to cope under pressure
- Clinical background with an understanding of solution focused brief-term therapy
- Comfortable providing advice to clients in executive and managerial positions and working with senior staff
- Strong administrative ability
- Able to work independently and within a team
- Provide services in a professional and respectful manner consistent with professional values
- Willing and able to work shift hours as required by the role
- Permanent five (5) day a week availability (Monday to Friday)
