Registered Nurse, Spanish Speaker
VitalCheck Wellness
Operations Support Associate – Radiology
Imagen Technologies
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $32 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the main point of contact for Imagen clients and clinicians
- Triage and resolve calls, emails, and chats; track all issues in CRM
- Monitor PACS and clinical apps for SLA compliance; troubleshoot image exceptions, demographic errors, and basic system issues
- Facilitate provider communications, including critical findings and provider-to-provider calls
- Support clinicians in efficient use of Imagen applications and workflows
- Contribute to knowledge base documentation
- Communicate daily with team members; escalate or suggest workflow improvements
- Demonstrate ownership of client issues and uphold confidentiality
- Collaborate with senior staff to deepen radiology workflow and application knowledge
- Participate in weekly support meetings and ongoing process reviews
Requirements
- *Important: Please review the shift and training requirements before applying*
- Monday - Friday, 6:00AM to 3:00PM shift required
- Remote 8-week training period outside of your regular shift schedule; training will occur anytime during the day, Monday - Friday
- Associate’s degree + 1 year in radiology support OR HS/GED + 3 years in healthcare/radiology support
- EMR and radiology application experience preferred; familiarity with medical terminology a plus
- CRM/ticketing (Salesforce preferred)
- Strong communication, multitasking, and troubleshooting skills
- PC/hardware support experience preferred; highly organized with strong attention to detail
- Able to diffuse any conflict over the phone
- Subject to Imagen's Substance Abuse and Testing policy (applicants may be tested for alcohol and/or drug use, subject to applicable laws)
