Operations Manager
Lyra Health
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $106,000 - $163,000 per year
About the role
- Manage a team of 5-10 Onboarding Specialists
- Serve as the primary operations day-to-day point of contact and liaison for the clinical team
- Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement
- Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
- Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
- Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making/prioritization
- Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
Requirements
- 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment
- 3+ years of experience managing a team
- Strong understanding of clinic operations and supporting clinicians
- Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution
- Strong project and team management skills
- Attention to detail, self-motivated, and able to effectively balance multiple priorities and delegate tasks to team members
- Excellent communication skills
- Passion for transforming mental health through technology with a human touch
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementquality assurancedata analysisstandard operating proceduresmetrics monitoringcase managementprogram decision makingteam managementproject management
Soft Skills
communicationorganizational skillsproblem-solvingself-motivationattention to detailteam leadershipprofessional developmentpositive team cultureprioritizationdelegation