Customer Support Specialist
F.A. Davis
Operations Coordinator
LVH Global - Super Home Charters
full-time
Posted on:
Origin: • 🇷🇸 Serbia
Visit company websiteSalary
💰 $5 - $6 per hour
Job Level
Junior
About the role
- Provide support to Owner Partner Relations Management with day-to-day sales operations tasks and managing relationships with new and existing homeowners
- Confirm availability and pricing of suitable options for active requests (by communicating with owners and partners via text, email, or call)
- Develop proposals using the CRM system accurately and efficiently (choose correct options, check Property Management System, prepare pricing, add map if required)
- Maintain accurate pricing and availability in the Property Management System for assigned markets
- Arrange property inspections and showings for active requests
- Complete detailed property presentations (“Home Profiles”) when required
- Build strong relationships with owners while keeping them engaged and informed about company updates
Requirements
- 1+ years experience in hospitality, business development, real estate, sales, or related fields
- Bachelor's degree
- Experience with high luxury or high net worth owners is preferred but not required
- Experience in performing pricing calculations and creating service proposals is preferred but not required
- Experience in CRM, Google Suite, and other organizational tools
- Basic knowledge of Microsoft Excel/Google Sheets
- Good analytical and problem-solving skills
- Knowledge of customer service principles and practices
- Multi-tasking capabilities and ability to prioritize tasks efficiently
- Ability to follow emails/messages throughout day-to-day operations and follow through with all tasks
- Proper phone and email etiquette
- Ability to speak and write clearly and accurately in English
- Willingness to cooperate with others and work for the greater good
