LVH Global - Super Home Charters

General

• Manage all initial communication with clients across multiple channels (email, calls, chat, etc.)
• Build and maintain comprehensive client profiles within the CRM system
• Qualify inbound leads through initial assessment of client background, preferences, and requirements
• Assign high-value and suitable leads to Client Relations Directors
• Support the team throughout all stages of the deal-closing process
• Ensure accuracy, completeness, and proper tracking of data within the CRM system
• Monitor and trace lead sources to support marketing insights and future initiatives
• Prepare documents and conduct research as needed to support client requirements
• Prepare PAC (Pricing and Availability Check) templates based on client requirements
• Reach out to property owners and managers to confirm availability, pricing, and terms
• Assist in creating proposals based on provided instructions
• Submit proposals for review and approval by the Team Lead and/or Director
• Perform other related tasks as assigned by the Client Relations Director – Operations

Client Relations Coordinator

Director

• Prospect and develop new client leads in collaboration with the Marketing team
• Qualify prospective clients to ensure a good fit and long-term partnership potential
• Work with the Owner Partner Team to tailor proposals across company offerings
• Lead the closing process and coordinate with the Finance team to ensure payment completion
• Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
• Build and maintain strong client relationships to drive repeat business and long-term loyalty
• Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores