LUXASIA

Manager

• Support counters to drive sales performance to reach target set by management
• Enhance Dior Brand Image through visual, merchandising, BC grooming and POS activities
• Enforce strict and regular control of POS Merchandising, decoration and operating conditions up to PCD standards and following central guidelines
• Supervise and execute the promotional activities formulated by Marketing department
• Ensure preparation prior to the event/ animation and compile the feedback report after each event
• Ensure sufficient manpower coverage at each event/ animation
• Supervise and motivate CMs to achieve sales objectives set by the brand
• Monitor daily, weekly, monthly performance, and conduct regular reviews with Counter Managers
• Processing of POs for all store, not limited to new launches, price change
• People topics – not limited to Part Timer management, Beauty Consultants induction, enrollment, and manpower management, leave approval in system
• Price List Management
• Processing of Phone Orders (Call to Buy in BTQ)
• Weekly/ Monthly total Boutique and Counter Managers Meeting preparation
• Oversee daily store operation across assigned area (ensure full compliance with SOP, VM, customer experience standards)
• Handle & resolve critical issues (staff, stock, customer complaints)
• Support RM to ensure CXA, NPS, Audit score meet country target
• Keep track and push Retail KPIs
• Support the Sales team in monthly all channels sales consolidation, upload, and reporting
• Consolidation of monthly ranking results from Department Stores
• Monthly reports preparation
• Prepare inventory on hand of all counters
• Responsible for ensuring efficient order and returns processing
• Prepare and update all orders, returns and stock transfer forms
• Monitor stock level & aging inventory (best seller, slow moving) and take timely action
• Management of POS discount, staff purchase and allowance for store team
• PO processing for Sales Team
• Cross functional support collaboration

Senior Retail Executive/Assistant Retail Manager

Operations

• To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence.
• Understand the Thailand market needs and analyzing these data to devise and implement necessary procedures.
• Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development.
• Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive.
• Ensure excellent result of principal’s EQR & Annual Free Goods Audit in every market including organizing audit preparations and executions, as well as driving improvements.
• Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and the manpower dispatch by door.
• Develop mid- and long-term strategies in order to achieve growth projections.
• Develop sales strategies in retail stores (Departmental Stores, Chain Stores and other strategic event projects) together with Senior Brand Lead.
• Manage all retail-related projects across the region to establish retail operations excellence.
• Formulating retail policies to accentuate the consumer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
• Accountability of the retail partnership (store team) to optimize inventory, improve processes and effectiveness within this side of the business.
• Work with stakeholders to establish excellent retail processes which are efficient and consumer-centric.
• Ensuring all projects and policies confirm to Brand Value and local regulations.
• Analyze and review store management team and Retail team's performance for career growth and succession planning.
• Identifying and communicating sales driver opportunities with sales, marketing and merchandising teams.
• Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
• Manage, supervise and coach Retail Operation Executive in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants.
• Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
• Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
• Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants’ capabilities to achieve their goals.
• Develop strong partnerships with real partners management (store team) and negotiate best opportunities

Retail Operations Manager – SK-II

Accounts Receivable

• **What we want you to do...**
• **Accounts Receivable (AR)**
• - Manage full spectrum of Accounts Receivable functions.
• - Review, analyse, and monitor AR aging reports.
• - Follow up with customers on overdue outstanding balances and ensure timely collections.
• - Issue Credit Notes (CN) and rebill invoices accurately and on time.
• - Prepare e-invoice for boutiques sales RM10K and above and customer request.
• - Monitor customer credit terms and payment status.
• - Perform bank reconciliation and ensure accuracy of receipts posting.
• - Arrange and monitor cash collections and credit card terminal settlements.
• **Inventory Management**
• - Generate stock balance and stock on hand reports.
• - Monitor retail sales transactions captured in the system accurately and timely.
• - Monitor sales orders and inventory movement.
• - Conduct monthly cycle counts at boutiques/outlets remotely (no travel required).
• - Visit boutiques for full stock take exercises (travel required).
• - Ensure inventory variances are properly investigated, and stock adjustments are completed within timeline.
• **Month-End & Reporting**
• - Support month-end closing activities.
• - Prepare reconciliation schedules and inventory reports.
• - Prepare and submit monthly retail sales reports to landlords on a timely basis.
• - Ensure proper documentation and filing for finance records.
• - Assist in preparing management reports related to AR and inventory.
• **Audit & Compliance**
• - Assist in Internal Audit, External Audit, and Tax queries.
• - Coordinate and complete yearly Gross Turnover (GTO) audits.
• - Ensure compliance with company SOPs and financial controls.
• **Administrative & Operational Support**
• - Handle administrative tasks related to boutique operations.
• - Apply and renew relevant business and operational licenses.
• - Coordinate operational arrangements such as cash collection services and payment terminals.
• - Support ad hoc assignments as delegated by management.

Senior Accounts Receivable Executive

Ecommerce

• Assist in daily listing checks and basic product content updates
• Support campaign preparation (pricelists, promo files, listing validation)
• Monitor campaigns and assist during mega campaign “salubongs”
• Help update order, returns and reconciliation trackers
• Coordinate with Ops PIC for basic reconciliation and discrepancy checks
• Handle simple customer service inquiries using approved templates
• Pull platform data for weekly reports and performance summaries
• Support general administrative tasks for ecommerce operations

Senior Retail Executive/Assistant Retail Manager

Retail Operations Manager – SK-II

Senior Accounts Receivable Executive

E-Commerce Internship, July - December