LUXASIA

Financial Planning and Analysis

• - Prepare monthly financial reports, variance analyses, and performance dashboards.
• - Support annual and quarterly budgeting and forecasting processes.
• - Analyse trends in revenues, costs, expenses, and margins to identify business opportunities or risks.
• - Assist in developing financial models to support decision-making and strategic planning.
• - Monitor key financial and operational KPIs and highlight deviations from plan.
• - Perform cost analysis and recommend cost control measures where necessary.
• - Support internal and external audit requirements by providing accurate and timely financial data.
• - Collaborate with cross-functional teams (e.g., Sales, Marketing, Operations) to gather relevant information and validate assumptions.
• - Ensure compliance with internal controls and company financial policies.
• - Assist in ad hoc analyses and special projects as required.

Finance Analyst

• Invoice processing:
• E-claim processing:
• Batch payment processing:
• Urgent / Advance payment processing (upon ad-hoc request)

Accounts & Finance Internship

Executive

• Plan and execute brand & business objectives; KPI’s.
• Manage brand A&P and P&L to ensure brand investments & ROI are maximized.
• Work closely with demand planning team on forecasting future launches and monthly business needs.
• Plan and execute commercial business plans with Senior Brand Manager.
• Work with marketing team to develop integrated marketing plans from product launches and promotion mechanics to grow and build brands.
• Develop e-Commerce strategies to increase brand engagement and sales.
• Develop, drive and execute brand merchandising guidelines & adhered across all different retail channel distribution.
• Be ‘hands on’ and independently lead the brand by working closely with cross functional teams from sales, marketing, finance, and operations to achieve brand objectives.
• Work closely with trade partners to ensure brands exposure and mechanics are consistently managed and well presented.

Brand Executive

• Key Responsibilities
• **E-Commerce Marketing & Campaign Ownership**
• - Propose, and execute comprehensive communication strategies for all e-commerce marketing and trade activities.
• - Plan and launch all major brand milestones, including brand launching, new product introductions, and targeted consumer events designed to maximize online sales and brand awareness.
• - Build and maintain a powerful brand presence across all major social networks, optimizing channels to enhance online visibility and audience growth.
• **PR, Event Management & Logistics**
• - Propose and execute the planning of PR events and activities across the brand portfolio, including press invitations, media liaison, RSVP tracking, and overall event management.
• - Support of event logistics: source and manage venues, food & beverage, event materials, setups, and brief all external parties to ensure flawless execution
• - Manage external contractors, agencies, and partners: handle the end-to-end process from securing competitive quotations to briefing them on specific brand requirements and monitoring project delivery.
• Influencer & Community Building
• - Establish deep relationships and regularly engage with key influencers to cultivate authentic brand advocacy and "brand love."
• - Continuously expand the influencer network, identifying new creators and consumer tribes to maximize brand engagement and reach.
• **B2B Channel & Market Expansion**
• - Proactively explore and develop B2B channels, including chain stores, perfumeries, and specialty retailers, to drive sales volume.
• - Identify and capitalize on strategic partnerships within these B2B channels to broaden the brand’s market share and physical footprint.
• **Market Intelligence & Reporting**
• - Conduct routine research and compile market, competitor, and business intelligence data to keep the team agile and ahead of trends.
• - Oversee necessary administrative duties, including campaign performance/monthly reporting, invoice processing, and product sampling management.

Ecommerce

• Daily operations and optimization of online stores on major e-commerce platforms (Shopee, TikTok Shop & Lazada).
• Responsible for store set-up and design (SIS, Landing page, & Thumbnails)
• Update and maintain product information: description, pricing, images, etc.
• Coordinate with KAM to plan and execute e-commerce campaigns (Double Day, Mid-Month, Payday), Livestreams, and mega events.
• Manage store performance, including ratings, KPIs, and onsite exposure.
• Assist with product image/thumbnail editing (Photoshop/Canva/Figma).
• Execute visual merchandising, utilize seller tools, and optimize store layout.
• Monitor, analyze, and report on e-commerce performance (orders, revenue, competitor benchmarking, etc.).
• Build strong communication and coordination with internal teams, brand partners, and e-commerce platforms.
• Other tasks assigned by line manager.

E-Commerce Executive

Manager

• Develop and execute the B2B sales strategy to achieve revenue, profitability, and market share objectives.
• Identify, prospect, and secure new business opportunities across key sectors including hospitality, corporate offices, healthcare, education, government, property developers, and commercial establishments.
• Build and manage a robust sales pipeline to drive sustainable business growth.
• Develop account plans and sales strategies for key customers and strategic partners.
• Establish and maintain strong relationships with key decision-makers, business partners, distributors, consultants, and procurement teams.
• Manage and grow existing B2B accounts while identifying opportunities for upselling and cross-selling.
• Conduct regular business reviews and maintain high levels of customer satisfaction.
• Ensure effective after-sales support and long-term relationship management.
• Lead commercial negotiations, pricing discussions, and contract management with customers and partners.
• Prepare business proposals, quotations, tenders, and presentations.
• Ensure all commercial agreements align with company policies and profitability targets.
• Monitor project delivery and customer commitments to ensure successful execution.
• Identify emerging market trends, industry developments, and new business opportunities.
• Develop strategic partnerships that enhance brand visibility and business reach.
• Collaborate with Marketing teams on trade events, exhibitions, and B2B marketing initiatives.
• Represent the brand at industry events, networking functions, and business forums.
• Prepare sales forecasts, pipeline reports, and business performance updates.
• Track key account performance and provide regular business insights to management.
• Monitor competitor activities and market developments to identify opportunities and risks.
• Maintain accurate records within CRM and sales management systems.
• Work closely with Marketing, Retail, Operations, Supply Chain, and Finance teams to ensure seamless customer experience and project execution.
• Collaborate with Training teams to ensure B2B customers and partners receive appropriate product knowledge support.
• Support product launches and market expansion initiatives within the B2B channel.

B2B Manager – Premium Lifestyle

Operations

• Support the achievement of retail sales targets and key business KPIs across all direct/stand-alone stores.
• Monitor daily, weekly, and monthly sales performance, identifying trends, opportunities, and areas requiring corrective action.
• Prepare and maintain retail sales reports, dashboards, and performance analyses for management review.
• Track store productivity metrics including conversion rate, average transaction value (ATV), units per transaction (UPT), and customer traffic.
• Work closely with Retail, Marketing, and Commercial teams to execute product launches, campaigns, promotions, and in-store activations.
• Support the implementation and communication of monthly sales targets and initiatives to retail teams.
• Monitor stock availability across all stores to ensure optimal inventory levels and product availability.
• Coordinate replenishment requests and stock transfers with Supply Chain and Commercial teams.
• Conduct regular stock checks and inventory reconciliations to ensure stock accuracy.
• Monitor slow-moving, ageing, and out-of-stock products and recommend corrective actions.
• Support inventory planning activities during promotional periods, product launches, and peak trading seasons.
• Ensure compliance with inventory management procedures and stock control policies.
• Support onboarding and operational training for new retail employees.
• Monitor retail team compliance with grooming, attendance, operational procedures, and company policies.
• Assist Retail Managers and Store Managers in coordinating manpower requirements and store coverage.
• Support the execution of retail incentive programs and performance recognition initiatives.
• Maintain accurate retail personnel records and operational documentation.
• Ensure compliance with the brand visual merchandising guidelines and brand standards across all retail locations.
• Coordinate the installation of promotional materials, product displays, and launch assets.
• Conduct regular store visits and audits to ensure consistency in merchandising execution.
• Ensure product displays, demonstration units, testers, and fixtures are properly maintained and functional.
• Support initiatives to enhance customer engagement, satisfaction, and loyalty.
• Monitor customer feedback and identify opportunities to improve the retail experience.
• Support customer data collection and CRM activities in accordance with company objectives.
• Ensure retail teams consistently deliver premium customer service standards aligned with MY Premium Lifestyle Brand's brand values.
• Assist in resolving customer service issues and escalate concerns when necessary.
• Maintain accurate retail sales records and operational data.
• Ensure timely submission of sales reports, stock reports, and retail performance updates.
• Support monthly business reviews through data analysis and performance reporting.
• Coordinate with Finance and relevant stakeholders on retail sales reconciliation and operational reporting requirements.
• Ensure accuracy and integrity of retail operational data.
• Support the implementation of retail operational standards, policies, and SOPs.
• Conduct in store audits and operational assessments to ensure compliance.
• Monitor adherence to customer service, grooming, merchandising, and operational standards.
• Identify operational improvement opportunities and recommend best practices.
• Ensure stores maintain a safe, clean, and professional retail environment at all times.

Retail Operations Executive – Premium Lifestyle

• The Retail Manager is responsible for leading and driving the performance of MY Premium Lifestyle Brand's retail business across direct/stand-alone stores.
• Develop and execute retail strategies to drive sales growth, profitability, and market expansion.
• Monitor and analyze sales performance, productivity metrics, and business trends to identify opportunities for improvement.
• Responsible for sales tracking, retail performance analysis, sales forecasting, and achievement of business targets and KPIs.
• Support the preparation of management reports, business reviews, and CEO performance indicators.
• Conduct market intelligence and competitor analysis to identify expansion opportunities and optimal store locations.
• Collaborate with Sales and Marketing teams to develop and execute retail expansion plans and growth strategies.
• Drive sales performance across direct/stand-alone stores.
• Develop and execute sales initiatives, promotions, and activation programs to achieve sales objectives.
• Oversee daily retail operations to ensure smooth and efficient store management.
• Monitor store productivity, conversion rates, average transaction value, and customer traffic to maximize commercial performance.
• Ensure compliance with operational procedures, company policies, and retail standards.
• Lead store planning initiatives, including new store openings, renovations, relocations, and retail expansion projects.
• Ensure visual merchandising standards are consistently implemented and maintained across all retail locations.
• Work closely with Marketing and Brand teams to execute product launches, campaigns, and promotional displays.
• Monitor store layouts, product displays, and customer flow to optimize the shopping experience and sales performance.
• Monitor stock levels across all stores and counters to ensure adequate product availability.
• Collaborate with Supply Chain and Commercial teams on inventory planning and replenishment.
• Identify stock opportunities and challenges, working closely with Sales Supervisors and Store Managers to optimize inventory productivity.
• Ensure stock accuracy, proper inventory controls, and compliance with stock management procedures.
• Champion a customer-centric culture across all retail channels.
• Ensure consistent delivery of premium customer service standards aligned with brand values.
• Investigate and resolve customer complaints and service issues promptly and professionally.
• Continuously improve customer experience initiatives to enhance satisfaction, loyalty, and advocacy.
• Recruit, lead, coach, and develop high-performing retail teams across all locations.
• Establish clear performance expectations and monitor team productivity and effectiveness.
• Conduct performance reviews, coaching sessions, and development planning for retail employees.
• Foster a positive and engaged working environment while maintaining team stability and morale.
• Ensure all employees complete mandatory training and development programs aligned with business and brand requirements.

Retail Manager – Premium Lifestyle

Executive Assistant

• Provide comprehensive administrative and operational support, including calendar management, meeting coordination, and scheduling to ensure optimal time management and smooth day-to-day execution
• Manage end-to-end travel arrangements, including flight bookings, hotel reservations, transportation, itinerary planning, as well as expense management such as reimbursement claims, per diem tracking, proper documentation filing, and support vendor coordination and basic procurement needs as required
• Liaise with internal and external stakeholders professionally, ensuring clear communication, strong coordination, and timely follow-ups
• Prepare, organize, and maintain documents, reports, presentations, and administrative databases with high accuracy and attention to detail
• Assist in meeting coordination, including preparing agendas, taking minutes, and tracking action items to ensure proper follow-through
• Handle confidential information with a high level of discretion and professionalism
• Provide ad-hoc support to the Country Manager and leadership team, demonstrating flexibility, initiative, and a proactive mindset

Secretary Intern

• Preparing journals (approx. 200 per month)
• Monthend closing task
• Checking staff claims
• Assist to follow up on pending BS items
• Assist in reports & compilations of into
• Preparing analysis for internal audit
• Assist Business Controllers on retail audit
• Others ad hoc task

Finance Executive

Supply Chain

• LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands. This role leads regional supply chain planning and inventory management across Hong Kong, Singapore, and SEA markets.

Regional Supply Chain Executive

• Be the first line of support to Demand Planners in the region
• Provide Demand Planning process and technical subject matter expertise, leadership, and direction to Demand Planning community
• Build Sales forecasts for regions assigned, integrating commercial targets (financial planning, store openings), launch plans, events, seasonality, trends, and products lifecycle.
• Closely work with local Demand Planning Managers to ensure local knowledge is incorporated into the forecasting model.
• Lead S&OP process to align all services on sales forecasts, financial plan, launch and animation plans
• Actively communicates situation on slow moving products / discontinued products to the S&M team to determine inventory reduction plans (markdown operations, returns to vendor etc.) and to ensure minimal ageing stock.
• Conducts regular reviews with key brands to share service rate, supplier fill rate and stock situation, and brainstorm on improvement plans.
• Participate in building a strong foundation and process for Demand sensing & prediction including business intelligence & insight, by working with different scenarios and take different business aspects into consideration.
• Defines action plans to improve processes, methods, and tools, and monitor their implementation.
• Co-ordination of best practice implementation and adherence through process health-checks
• Responsible for the development and delivery of Demand Planning related trainings to Demand Planning community
• Delivering training and coaching across the planning related functions and at key interfaces
• Co-ordination of best practice implementation and adherence through process health-checks

Senior Regional Demand Planner

• Rally partners and internal stakeholders around platform and category strategies and initiatives, including the creation of category pages, brand stores and new services;
• Own the category and be accountable for its P&L;
• Track and drive performance at both brand and country level for KPIs that include revenue, volume, and margins;
• Lead market data analysis to address opportunities or business performance issues;
• Develop and optimise strategies and best practices that drive category success and growth;
• Engaging and building relationships with key sellers to plan assortment, pricing, promotional and campaign activities to achieve sales goals
• Build, manage and strengthen relationships with leading sellers, while abiding by our policies and guidelines for procurement processes;
• Cultivate relationships with large offline sellers to boost range and availability; prepare them for the onboarding process where possible;
• Identify assortment gaps and introduce solutions to support customer needs;
• Rally sellers around campaigns and promotional events, and secure advertising spend;
• Work closely with marketing and supply chain teams to ensure a reliable and operationally effective flow of goods to our fulfillment centres
• Develop strong brand partnerships and be the internal go-to person for all brand-related matters;
• Maintain supplier scorecards to optimise category performance;
• Initiate cross-functional team collaborations to create systems and processes that support category needs;

Brand Lead, E-Commerce

Customer Support

• Support the day-to-day management of Customer Care teams across multiple markets to ensure efficient and effective service delivery.
• Provide guidance and coaching to team members on order management, returns processing, and customer issue resolution
• Monitor team performance against established service KPIs, including order accuracy, response times, and returns/dispute management.
• Assist in identifying training needs and support the development of team capabilities.
• Handle escalated customer issues and work with relevant stakeholders to achieve timely resolution.
• Support the Customer Care workstream during the SAP S/4HANA implementation by representing operational requirements and providing subject matter expertise.
• Assist in project delivery including requirements gathering, testing (UAT), data migration validation, training, and go-live support.
• Work closely with the Customer Care Manager to support project team, IT, and business stakeholders to align systems with service workflows and customer experience objectives.
• Support change management initiatives and help drive user adoption across the customer care team.
• Support analysis of service and order management data to identify trends and improvement opportunities.
• Work closely with Sales, Supply Chain, Logistics, Finance, and other functions to resolve operational issues and improve customer outcomes.
• Contribute to initiatives aimed at improving customer satisfaction, operational efficiency, and service quality.

Assistant Manager, Customer Service

• Provide full personal assistant to the COO, CBO, and CFO; act as the primary point of contact for internal and external stakeholders.
• Manage calendars, appointments, meetings, and travel arrangements, including itineraries, logistics, and follow-ups.
• Prepare and coordinate meetings, events, ad hoc assignments
• Handle executive correspondence, reports, presentations, reimbursement, approvals, documentations, and confidential communications with discretion and accuracy.
• Coordinate internal communications, employee engagement initiatives, and office events as required
• Support office and finance administrative tasks such as PO creation, reporting, equipment procurement, etc.

Finance Analyst

Accounts & Finance Internship

Brand Executive

Brand Executive

E-Commerce Executive

B2B Manager – Premium Lifestyle

Retail Operations Executive – Premium Lifestyle

Retail Manager – Premium Lifestyle

Secretary Intern

Finance Executive

Regional Supply Chain Executive

Senior Regional Demand Planner

Brand Lead, E-Commerce

Assistant Manager, Customer Service

Personal Assistant