Support Engineer
Lumos
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $85,000 - $115,000 per year
About the role
- Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction.
- Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed.
- Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development.
- Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.
Requirements
- We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.
- Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.
- *We encourage you to apply even if you think you might not be perfect fit! 🤝
Benefits
- 💯 Remote work culture (+/-4 hours Pacific Time)
- ⛑ Medical, Vision, & Dental coverage covered by Lumos
- 🛩 Company and team bonding trips throughout the year fully covered by Lumos
- 💻 Optimal WFH setup to set you up for success
- 🌴 Flexible PTO, with minimum time off to make sure you are rested and able to be at your best
- 👶🏽 Up to 16 weeks for expecting parents
- 💰 Monthly wellness stipend
- 🏦 401k matching plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
attention to detailfriendly approachconsistent careproblem solvingcreativitycustomer feedbackcommunicationcollaborationrelationship buildingmotivation