Lumos

Project Manager

• Coordinates all project activities to track lifecycle, budget, and progress requirements to goal.
• Maintains project schedule and production tracker.
• Builds collaborative, respectful relationships with internal team and contractor partners to ensure the free flow of information needed for reports; builds trust to ensure a productive working relationship.
• Gathers the necessary data for all progress reporting and updates Smart Sheets daily.
• Delivers daily status to leadership via meetings and weekly reports to leadership and SVP.
• Ensures project schedule is always current; updates production tracker daily.
• Provides daily updates on construction status to include cabinet status and power tracking.
• Ensures all partners are aligned to the working schedule and meeting objectives.
• Ensure all invoices are tracked and paid on time in alignment with budgets.
• Interfaces with necessary internal team members to triage construction complaints within 24 hours, and completely resolve them within 7 days.
• Monitors Franchise Agreements to ensure adherence and prevent a lapse in agreement in partnership with necessary internal teams.
• Consistently flexes to manage competing priorities and interruptions due to requests from multiple external stakeholders, while maintaining momentum on critical priorities.
• Maintain Street Sheets from partners and ensure accuracy on a daily basis.
• Maintains Damage Report Tracker and provides weekly status on same to leadership.
• Performs other duties as assigned.

OSP Project Coordinator

Account Executive

• Practices strategic account management by developing and executing account plans to achieve sales targets, identify growth opportunities, and expand the company's footprint within existing accounts.
• Cultivates strong relationships with key contacts within enterprise accounts, acting as a trusted advisor, while building rapport at all levels of the customer’s organization.
• Identifies and pursues new business opportunities within the enterprise market, often involving hunting for new leads and prospects.
• Identifies new opportunities by leading the sales process from initial discovery through close, managing complex negotiations and ensuring alignment with client needs and company objectives.
• Drives customer satisfaction and loyalty by ensuring successful implementation and adoption of solutions, and by addressing any concerns or issues that may arise.
• Generates revenue by achieving or exceeding sales targets, driving pipeline growth, and maximizing revenue within assigned accounts.
• Works effectively with internal teams, including product, marketing, and engineering, to ensure alignment and deliver a cohesive customer experience.

Enterprise Account Executive

Revenue Operations

• Own the Deal Desk process — partnering with Sales and Finance to guide deal structure, pricing strategy, and approvals.
• Build and maintain sales territories, quota models, and forecasting tools.
• Support sales strategy projects by analyzing pipeline trends and identifying process improvements.
• Deliver insights and dashboards that inform revenue performance and leadership decisions.
• Ensure data accuracy across CRM and related GTM systems.

Revenue Operations Analyst

Sales

• Hire, ramp, and coach a high-performing team of Emerging Enterprise AEs.
• Set clear input standards for prospecting and pipeline creation; co-own PG plays with SDR and Marketing.
• Run weekly forecast and deal inspection, driving accuracy and clear next steps on top opportunities.
• Ensure tight MEDDPICC quality, executive alignment, and paper process on all Stage 3+ deals.
• Improve the sales playbook for segment needs, including talk tracks, sequences, and partner routes.
• Partner with SE and Customer Success to set strong expectations pre-sale and a clean handoff post-sale.
• Use data to diagnose gaps, lift win rate, reduce cycle time, and increase ASP.
• Build an accountable, “wins together” team culture.

Sales Leader, Emerging Enterprise

Financial Planning and Analysis

• Prepare weekly project status updates and monthly project expenditure reports
• Monitor capital expenditures against established budgets
• Deliver monthly results to Network and Operations team as well as Lumos Senior Leadership
• Deliver required input for the Monthly Operations Report presented to the Board of Directors
• Reconcile project transactions by comparing and correcting data
• Identify trends and recommend actions based on sound analysis
• Partner with teams to clearly interpret cost variance drivers
• Opening and managing capital projects in the company ERP system
• Assist in development of annual budget for Network and Operations organizations
• Compile, analyze, aggregate, quality check and report capital projects
• Ad hoc reporting and analysis

Senior Financial Analyst

• Demonstrate a passion for helping large enterprise customers solve complex problems that truly add value and transform their organization.
• Manage the full sales cycle for potential enterprise customer from prospecting to close
• Take ownership of pipeline generation for your region in partnership with the SDR and Marketing teams.
• Demonstrate expertise and curiosity in the discovery process
• You pride yourself on tying challenges, pain and goals to a solution and will partner with the Sales engineering team to drive technical demos
• Share insights and learnings from your sales conversations. Collaborate with Customer Success to build high-quality onboarding and customer experiences. Collect insights from sales calls for our product team. Work with Marketing to create and execute campaigns to help with sales strategy.
• Committed to your customer’s success long after the initial sale you approach the sales process with empathy.

Solutions Engineer

• Serve as a trusted advisor and product expert for Lumos prospects and customers, owning all technical responsibilities required in our sales journey.
• Architect demos, proofs of concept (POCs), and end to end solutions for our most complex customers, tying back to customer business goals at every stage.
• Structure POCs with strong success criteria, taking full ownership of the process and ensuring we set up the POC and resulting implementation for success from the outset.
• Work cross-functionally to drive technical and process investments that help scale our go to market teams, grow revenue and our ability to implement quickly, and support our growing customer base.
• Own initiatives for the team that drive meaningful impact for the company
• Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. Report internally on market trends, customer success stories, and common issues & complaints you are seeing.

Enterprise Solutions Engineer

Engineer

• Prepares detailed construction & installation drawings - designing fiber cable fields, splicing sequences in alignment with Network Planning.
• Provides estimates of labor and materials costs and design loss calculations.
• Maps and drafts utilizing CAD & manual processes - researches & updates International Construction Measurement Standards (ICMS) records, appropriate permits, and ISP designs.
• Manages & tracks OSP work schedules to ensure alignment with project requirements and timelines: develops cost studies, performs estimates, reports on project progress, as well budget forecasting, tracking, & reporting.
• Liaises with city officials to manage permitting processes and ensure compliance.
• Liaises with customers regarding land acquisitions for easements.
• Provides real-time direction to colleagues to meet project timelines & contractual obligations.
• Communicates & escalates contractual, technical, or scheduling requirements that are in jeopardy or that could affect customer or project progress.
• Reviews all permits, rights of way, easements, and negotiations needed for project completion.
• Tracks and follows up on all issues & actions encountered by colleagues and vendors.
• Integrates innovations into design & engineering practices.
• Collaborates with Sales as needed to develop tailored design solutions for potential customers.
• Oversees and guides design-permitting vendors, ensuring their work aligns with business objectives and project requirements.
• Performs other duties as assigned, including departmental & cross-functional projects.

OSP Project Engineer

DevOps Engineer

• Develop and maintain infrastructure as code (IaC) to ensure repeatability and scalability.
• Implement monitoring, logging, and alerting systems to proactively detect and resolve issues.
• Ensure high availability and disaster recovery mechanisms are in place.
• Design, implement, and optimize CI/CD pipelines to accelerate software delivery.
• Automate deployment and rollback processes for minimal downtime.
• Enforce best practices for build, test, and release automation.
• Optimize cloud resource utilization to balance performance and cost.
• Implement auto-scaling, load balancing, and caching strategies for improved efficiency.
• Continuously evaluate and recommend cost-effective infrastructure solutions.
• Work closely with engineering teams to align DevOps strategies with business goals.
• Promote a culture of continuous improvement through automation and innovation.
• Provide mentorship and training to other engineers on DevOps best practices.

Operations

• Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites.
• Conducts advanced OTDR traces & fiber characterization.
• Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.).
• Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc.
• Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment.
• Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades.
• Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment.

Service Operations Specialist – Telecommunication

Manager

• Leads a team of Fiber Management Specialists to produce, maintain, and revise mapping records that help the entire organization build and maintain the Lumos fiber network.
• Responsible for ensuring the success of fiber network digitization and maintaining data quality standards.
• Advises team on best practices for data management and workflows.
• Compiles geographic data from digital sources, census data, satellite imagery, aerial photographs, and existing maps.
• Develop business requirements for custom GIS applications for OSP Engineering & Construction to facilitate speed of construction, lower cost, and improve reliability of fiber network.
• Enter new map data utilizing GIS and CAD software in alignment with cartography principles including coordinate systems, longitude, latitude, elevation, topography, and map scales.
• Assigns work and assesses productivity and performance, ensuring optimal output.
• Trains new staff in day-to-day tasks and ensures leads are capable of doing the same.
• Assists team with solving CAD and GIS problems of medium and sophisticated complexity.
• Performs large-scale training of employees across the organization in the use of GIS software.
• Collaborates effectively across internal teams and with external vendors.
• Understands and documents business requirements to evaluate commercial off the shelf software for suitability to support company missions.
• Evaluates employee work performance; identifies appropriate training and counseling opportunities when needed in partnership with leadership and HR team.
• Maximizes team productivity, morale, and retention through empowerment techniques, teambuilding, and maintaining strong relationships with support teams.
• Performs other duties as assigned, including departmental and cross-functional projects.

Manager – GIS

• Accomplishes assigned market builds safely, on time & within budget.
• Manages the scheduling and coordination of the maintenance, repair, and upgrade of OSP facilities and the surrounding communities including rehab work, customer & community concern responses, OSP generator routines, and emergency call-outs.
• Delegates responsibility effectively & empowers direct reports to accomplish market tasks – designing builds, tracking & reporting progress, and motivating contractor crews.
• Influences internal & external teams to ensure commitment to progress and staying on-target.
• Interfaces directly with local governments & communities – responding timely & graciously.
• Keeps internal & external stakeholders informed on build progress at all times.
• Provides technical leadership and expertise to direct reports and subcontractor partner teams; establishes, standardizes and improves processes.
• Coordinates with various utilities partners and associated pole, aerial, etc. teams in alignment with internal Lumos engineering teams to carefully plan & execute all necessary objectives.
• Manages CAPEX, OPEX, and inventory tracking – tracking progress & approving expenses.
• Accountable for building & maintaining a high-performing team: selects top-tier candidates, evaluates performance, and identifies training & coaching opportunities.
• Performs other duties as assigned, including departmental and cross-functional projects.

Construction Manager

Network Operations

• Coordinates response on network outages with Voice, Video, IP, Transport, OSP Construction, and local Operations Engineers to ensure quick and thorough resolution.
• Performs event notifications to internal and external customers and Lumos leadership.
• Assists with third party ticket creation for off-net outages and escalations.
• Assists with network outage isolation and troubleshooting.
• Identifies chronic network issues and supports the team effort to resolve them.
• Identifies, diagnoses, and resoles problems affecting network performance escalations.
• Provides technical and analytical support to determine the root cause of network problems and implement action plans to resolve potential or active issues that affect the network.
• Triages and works tickets to find solutions that correct customer network issues and faults.
• Supports NOC colleagues during critical outages.
• Assists to Voice, Transport, IP, Broadband engineers Change Management teams.
• Performs other duties as assigned, including departmental and cross-functional projects.

Network Operations Center Engineer

• Identify, engage, and close new business and expansion opportunities for enterprise accounts
• Deliver Lumos value proposition, manage complex sales cycles, and build long-term strategic relationships
• Manage the full sales cycle for potential enterprise customer from prospecting to close
• Take ownership of pipeline generation for your region in partnership with the SDR and Marketing teams
• Lead discovery process and partner with Sales engineering team to drive technical demos
• Collaborate with Customer Success, product, and Marketing teams to share insights and build onboarding and campaigns
• Approach sales process with empathy and commit to customer success long after initial sale

• Builds and maintains strong partnerships with Business Units and cross-functional Lumos teams to support operational and strategic goals.
• Leads high-impact projects including market expansion, fiber pathway planning (FPP), special initiatives, and cost-reduction efforts.
• Executes on priority initiatives identified by senior leadership, including densification efforts and new market entry approved by the Executive or Board level.
• Oversees project scope, timelines, and deliverables to ensure all functionality, lifecycle, and growth objectives are achieved.
• Proactively identifies and mitigates risk across concurrent projects ensuring issues are addressed before they impact delivery.
• Tracks project milestones, reports progress to stakeholders, and ensures clear alignment with business expectations.
• Performs other duties as assigned, including cross-functional and departmental project support.

Project Manager, OSP Delivery

IT Support

• Design, deploy, and maintain Cisco ACI fabrics, including tenant configuration, contracts, policies, and integration with virtualization platforms.
• Configure, administer, and optimize Palo Alto firewalls, including security policies, VPNs, threat prevention, and high availability.
• Lead advanced troubleshooting and performance optimization for routing and switching protocols, including BGP, EIGRP, and OSPF.
• Manage and maintain core, distribution, and access-layer network devices to ensure reliable operations across multiple sites.
• Collaborate with security teams to ensure network compliance with industry standards and best practices.
• Monitor network health and performance using enterprise monitoring tools, proactively identifying and resolving issues.
• Provide input on capacity planning, architecture improvements, and technology refresh strategies.
• Create and maintain network documentation, including diagrams, standards, and procedures.
• Serve as a subject matter expert for escalations and mentor junior engineers.

IT Engineer, Network Infrastructure

Controller

• The Sr. Director, Assistant Controller plays a key role in shaping Lumos’s financial future by leading our accounting and reporting functions with precision and vision. This leader ensures accuracy and integrity across general ledger, accounts payable and receivable, fixed assets, revenue accounting, and supports payroll, benefits, and tax functions.
• Beyond overseeing monthly, quarterly, and annual closes, the Assistant Controller builds confidence in our numbers, strengthens internal controls, and delivers insights that guide business decisions. This role sets policies, resolves complex accounting challenges, and ensures Lumos scales with transparency and compliance.
• If you thrive at the intersection of technical excellence and strategic leadership and want to make an impact in a fast-growing company, this is your opportunity to lead with purpose!

Senior Director, Assistant Controller

• Lumos is looking for a full-time OSP Project Engineer to design fiber network construction.
• You’ll plan & prepare drawings for construction of new, overhead, or underground links, cables, & conduits to obtain optimum and economical utilization of communications facilities.
• The OSP Project Engineer is responsible for selecting the most cost beneficial route for all lines and equipment for projects – making sure that our network expands throughout the regions we’re privileged to serve.
• Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio, Illinois, Kentucky, and Alabama.
• Our mission and values: we are driven by a commitment to a brighter tomorrow and startup mindset, servant leadership, and putting people first.
• Essential Functions include: prepares detailed construction & installation drawings; provides estimates of labor and materials costs; maps and drafts utilizing CAD; manages & tracks OSP work schedules; liaises with city officials; liaises with customers regarding land acquisitions for easements; provides real-time direction; communicates and escalates contractual, technical, or scheduling requirements; reviews permits, rights of way, easements, and negotiations; tracks and follows up on issues; integrates innovations into design & engineering practices; collaborates with Sales; oversees and guides design-permitting vendors; performs other duties.
• Knowledge, Skills, and Abilities: excellent interpersonal skills; project management; OSHA/NESC knowledge; MS Office; multitasking; familiarity with OSP construction, site permitting, testing/acceptance, local L2/Transport design, Google Earth.
• Other Experience & Requirements: 5+ years’ OSP engineering/construction/operations; high school diploma; associate degree preferred; proactive and collaborative; fiber/telecom industry experience essential.
• Physical Requirements: frequent computer use; long periods seated; good vision/hearing/reasoning.

Customer Success Manager

• As a Lumos Customer Success Manager, you’ll be the trusted partner to our largest and most strategic customers.
• Guide them through onboarding, ensure adoption and expansion, and influence both customer outcomes and our product roadmap.
• Onboarding Expert: Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline.
• Lifecycle & Renewals: Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities.
• Trusted Partner: Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs/EBRs that connect business goals to Lumos impact and establish long-term success plans.
• Voice of the Customer: Surface customer insights to influence product, marketing, and GTM. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption.
• Consultative Advisor: Guide customers on Lumos best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth.

Enterprise Customer Success Manager

• Journal Entries, Account Reconciliation, and Other Accounting Functions
• Reconcile associated trial balance accounts and complete month-end reconciliations
• Perform other accounting area functions as needed (reconcile other balance sheet accounts assigned, record any accrual or other entries, as assigned)
• Analyze results and trends, research, and explain variances. Answer leadership questions with data-backed support
• Streamline and automate, including adapting to new software and tools available to add value by shortening the time required to complete assigned tasks
• Support T-Mobile partnership and assume related duties as they arise with a focus on meeting business needs and professional development
• Assist with the year-end audit
• Assist with documenting accounting policies and procedures
• Continual improvements and efficiencies to processes
• Special Projects as needed
• Accounts Payable Support
• Support Accounts Payable function as needed

Financial Analyst

Salesforce Developer

• Lead the design and development of Salesforce solutions leveraging Communications Cloud, Field Service Lightning, CPQ, Enterprise Product Catalog, and Salesforce core functionality.
• Build and optimize B2C and B2B solutions, including customizations via Apex classes, triggers, Lightning Web Components (LWCs), and Visualforce pages.
• MACD (Move, Add, Change, Delete) processes management.
• Design and implement integrations with third-party systems using REST and SOAP APIs, MuleSoft, middleware, and ETL tools; focus on data flows between partner Salesforce instances.
• Performance optimization for scalability and maintainability.
• Stakeholder collaboration to gather requirements and translate into specs.
• Best practices in security and deployment.
• Testing and Quality Assurance; unit testing and system testing oversight.
• Innovation: stay current on Salesforce releases; implement enhancements.
• Mentorship: provide technical guidance.

• Builds and maintains relationships with local subcontractor and other partners to manage OSP crews’ activity - accomplishing required work safely, on time & within budget.
• Tracks crew progress and reports on it to internal teams, picking up whatever is required & delivering critical information to ensure leadership understands real-time job progress.
• Partners with & monitors OSP contractor crews to drive a safety culture at worksites.
• Engages with municipalities, utilities, and community members frequently & respectfully – to drive progress and address any neighborhood concerns.
• Ensures OSP subcontractor crews meet NESC code for aerial construction.
• Complies with all safety regulations & requirements to maintain a successful safety record.
• Supports with internal teams on materials forecasting, scheduling, and permitting.
• Performs other duties as assigned, including departmental & cross-functional projects.
• Excellent communication and collaboration with cross-functional teams to meet project milestones and budgets.

OSP Construction Project Engineer

• As an Enterprise Solutions Engineer, Presales you will be our technical champion throughout the sales process with our largest customers. You'll partner closely with GTM and technical teams across Lumos and play an instrumental role in scaling our technical go-to-market motion.\n• 6 Your Responsibilities\u00bb ???