Lumos

Account Executive

• Practices strategic account management by developing and executing account plans to achieve sales targets, identify growth opportunities, and expand the company's footprint within existing accounts.
• Cultivates strong relationships with key contacts within enterprise accounts, acting as a trusted advisor, while building rapport at all levels of the customer’s organization.
• Identifies and pursues new business opportunities within the enterprise market, often involving hunting for new leads and prospects.
• Identifies new opportunities by leading the sales process from initial discovery through close, managing complex negotiations and ensuring alignment with client needs and company objectives.
• Drives customer satisfaction and loyalty by ensuring successful implementation and adoption of solutions, and by addressing any concerns or issues that may arise.
• Generates revenue by achieving or exceeding sales targets, driving pipeline growth, and maximizing revenue within assigned accounts.
• Works effectively with internal teams, including product, marketing, and engineering, to ensure alignment and deliver a cohesive customer experience.

Enterprise Account Executive

• Leads a team of Fiber Management Specialists to produce, maintain, and revise mapping records that help the entire organization build and maintain the Lumos fiber network.
• Responsible for ensuring the success of fiber network digitization and maintaining data quality standards.
• Advises team on best practices for data management and workflows.
• Compiles geographic data from digital sources, census data, satellite imagery, aerial photographs, and existing maps.
• Develop business requirements for custom GIS applications for OSP Engineering & Construction to facilitate speed of construction, lower cost, and improve reliability of fiber network.
• Enter new map data utilizing GIS and CAD software in alignment with cartography principles including coordinate systems, longitude, latitude, elevation, topography, and map scales.
• Assigns work and assesses productivity and performance, ensuring optimal output.
• Trains new staff in day-to-day tasks and ensures leads are capable of doing the same.
• Assists team with solving CAD and GIS problems of medium and sophisticated complexity.
• Performs large-scale training of employees across the organization in the use of GIS software.
• Collaborates effectively across internal teams and with external vendors.
• Understands and documents business requirements to evaluate commercial off the shelf software for suitability to support company missions.
• Evaluates employee work performance; identifies appropriate training and counseling opportunities when needed in partnership with leadership and HR team.
• Maximizes team productivity, morale, and retention through empowerment techniques, teambuilding, and maintaining strong relationships with support teams.
• Performs other duties as assigned, including departmental and cross-functional projects.

Manager – GIS

Financial Planning and Analysis

• Deliver required input for the Monthly Operations Report presented to the Board of Directors.
• Identify key drivers behind financial results and partner with teams to clearly interpret cost variance drivers.
• Assist in development of annual operating budget, including bottoms-up budgeting and driver-based budgeting.
• Assist in development of long-range forecasts (e.g., 5 Year Plan).
• Model major sales deals to determine if ROI meets established thresholds.
• Monitor operating expenditures against established budgets.
• Deliver monthly results to teams at Lumos as well as Lumos Senior Leadership.
• Identify trends and recommend actions based on sound analysis.
• Ad hoc reporting and analysis.

Senior FP&A Financial Analyst

Data Analyst

• Support data integrity and normalization initiatives.
• Generate reports from multiple systems.
• Create Power BI dashboards to improve visibility and provide real-time analytics.
• Ensure data quality through tagging and quality assurance processes.
• Assist in developing reports and analysis.
• Manage master data, including creation, updates, and deletions.
• Design and maintain the reporting environment, including data sources, security, and metadata.
• Support the data warehouse by identifying and revising reporting requirements.
• Evaluate and implement new or upgraded software, supporting strategic decisions on new systems.
• Troubleshoot reporting database issues and reports.
• Assess changes and updates to source production systems.
• Anticipate future needs related to people, technology, budget, and business, and design solutions to meet those needs.
• Develop automation and eliminate manual work using tools like Power-Automate and AI (e.g., Chat GPT, Claude).
• Ensure data accuracy and deliverables by following comprehensive policies and processes.
• Performs other duties as assigned, including departmental and cross-functional projects.

Finance Data Analyst

Project Manager

• Coordinates all project activities to track lifecycle, budget, and progress requirements to goal.
• Maintains project schedule and production tracker.
• Builds collaborative, respectful relationships with internal team and contractor partners to ensure the free flow of information needed for reports; builds trust to ensure a productive working relationship.
• Gathers the necessary data for all progress reporting and updates Smart Sheets daily.
• Delivers daily status to leadership via meetings and weekly reports to leadership and SVP.
• Ensures project schedule is always current; updates production tracker daily.
• Provides daily updates on construction status to include cabinet status and power tracking.
• Ensures all partners are aligned to the working schedule and meeting objectives.
• Ensure all invoices are tracked and paid on time in alignment with budgets.
• Interfaces with necessary internal team members to triage construction complaints within 24 hours, and completely resolve them within 7 days.
• Monitors Franchise Agreements to ensure adherence and prevent a lapse in agreement in partnership with necessary internal teams.
• Consistently flexes to manage competing priorities and interruptions due to requests from multiple external stakeholders, while maintaining momentum on critical priorities.
• Maintain Street Sheets from partners and ensure accuracy on a daily basis.
• Maintains Damage Report Tracker and provides weekly status on same to leadership.
• Performs other duties as assigned.

OSP Project Coordinator

Network Engineer

• Lumos is looking for a full-time Network Support Specialist I! Our Network Support Specialists are the first line of technical support—playing a key role in delivering fast, reliable solutions to our customers. In this role, you’ll work directly with residential and small business customers to troubleshoot and resolve issues across Voice, Data, Security, and Video services.
• You’ll gain hands-on experience with technologies like IPTV, POTS, DSL, and fiber-to-the-premise broadband, while helping manage escalations, monitor service performance, and support internal network operations. If you're someone who enjoys solving problems, thrives in a fast-paced environment, and has a passion for helping others through technology, this is a great opportunity to grow your skills and make an impact.
• **This position is remote with in-person training required at our High Point, NC location**
• Essential Functions
• Troubleshoot and resolve technical issues across hardware, software, video, broadband, & phone services for residential and small business customers.
• Support both Business and Residential products, delivering effective solutions in a timely manner.
• Accurately document all interactions and updates in the service database throughout each stage of the support process.
• Monitor outages and maintenance events, gathering data and escalating when needed.
• Identify root causes, implement solutions, & escalate unresolved issues as appropriate.
• Demonstrate adaptability and retention of product knowledge while effectively managing multiple priorities in a fast-paced environment.
• Represent the company professionally by practicing the Articles of Excellence & delivering quality service.
• Work scheduled shifts including nights, weekends, & holidays based on business needs.

Network Support Specialist

Engineer

• Design, implement, and support core IP routing infrastructure and related network services.
• Evaluate, lab test, and validate new technologies, platforms, and service offerings to support network growth and performance objectives.
• Design and implement network security enhancements and infrastructure hardening initiatives.
• Develop technical requirements and engineering standards for commercial products and network services.
• Create and maintain best practices, design standards, and documentation for current and future network architectures.
• Identify opportunities to improve network reliability, scalability, and operational efficiency.
• Provide Tier IV support for complex network and customer-impacting issues, serving as a technical escalation point across the organization.
• Partner with Network Operations, Field Operations, Product, Sales Engineering, and Customer Support teams to troubleshoot and resolve service issues.
• Analyze recurring network issues and develop long-term solutions that improve network stability and customer experience.
• Research, test, and implement operating system upgrades, patches, and infrastructure improvements.
• Support strategic initiatives related to IPv6 deployment, routing optimization, network automation, and service innovation.
• Participate in industry events, vendor demonstrations, and technical training to remain current on emerging technologies and industry trends.

Senior Engineer – Core Network

• Troubleshoot and resolve technical issues across hardware, software, video, broadband, & phone services for residential and small business customers.
• Support both Business and Residential products, delivering effective solutions in a timely manner.
• Accurately document all interactions and updates in the service database throughout each stage of the support process.
• Monitor outages and maintenance events, gathering data and escalating when needed.
• Identify root causes, implement solutions, & escalate unresolved issues as appropriate.
• Demonstrate adaptability and retention of product knowledge while effectively managing multiple priorities in a fast-paced environment.
• Represent the company professionally by practicing the Articles of Excellence & delivering quality service.
• Work scheduled shifts including nights, weekends, & holidays based on business needs.
• Perform additional tasks as assigned to meet business goals.

Director

• Engage regularly with area VPs and Directors to ensure timely resolution of issues.
• Attend city, town, community, and HOA meetings as necessary to address local concerns.
• Collaborate with communities and HOAs in active build areas to promptly manage issues.
• Partner with the Construction Success team to resolve ongoing issues efficiently.
• Ensure teams are informed of field issues and work together to resolve them.
• Focus on meeting consistent service levels and maintaining high-quality standards.
• Track performance and document progress on key activities and metrics.
• Resolve construction-related issues for residents and businesses, aiming for win-win outcomes.
• Provide ongoing support and training for Customer Support teams.
• Manage Systems Management Data and handle special projects as needed.
• Monitor and report daily, weekly, and monthly KPIs.

Enterprise Account Executive

Manager – GIS

Senior FP&A Financial Analyst

Finance Data Analyst

OSP Project Coordinator

Network Support Specialist

Senior Engineer – Core Network

Network Support Specialist

Director – Construction Relations