Director – Construction Relations

Lumos

Director of Construction Relations at Lumos ensuring positive community relations during construction projects. Collaborating with field teams to resolve issues and enhance satisfaction throughout all build initiatives.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Engage regularly with area VPs and Directors to ensure timely resolution of issues.
Attend city, town, community, and HOA meetings as necessary to address local concerns.
Collaborate with communities and HOAs in active build areas to promptly manage issues.
Partner with the Construction Success team to resolve ongoing issues efficiently.
Ensure teams are informed of field issues and work together to resolve them.
Focus on meeting consistent service levels and maintaining high-quality standards.
Track performance and document progress on key activities and metrics.
Resolve construction-related issues for residents and businesses, aiming for win-win outcomes.
Provide ongoing support and training for Customer Support teams.
Manage Systems Management Data and handle special projects as needed.
Monitor and report daily, weekly, and monthly KPIs.

Requirements

What you’ll need

5-7 years of experience in a customer support-centric environment.
Familiarity with call center metrics, call handling software, and tracking systems.
Proficiency with Microsoft applications.
Proven ability to lead projects while representing Customer Support.
Knowledge of Lumos operations and outside plant teams preferred.

Benefits

Comp & perks

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.

ATS Keywords

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Hard Skills & Tools

customer supportproject managementcall center metricstracking systemsMicrosoft applicationsperformance trackingissue resolutiondata managementKPI monitoring

Soft Skills

collaborationcommunicationproblem-solvingleadershiptrainingorganizational skillscustomer focusservice orientation