Luminate Bank

Business Analyst

• Act as a strategic partner and trusted advisor to mortgage production, secondary market, and banking operations leaders to identify inefficiencies, automation opportunities, and technology gaps.
• Lead current-state and future-state process analysis with a focus on loan originator productivity, customer experience, and operational scalability.
• Develop comprehensive business requirements documents, functional specifications, use cases, user stories, and process maps to guide development and vendor integration efforts.
• Own project delivery end-to-end for key technology initiatives—from requirements definition through go-live and post-release adoption.
• Maintain deep working knowledge of Loan Origination Systems (LOS), particularly Encompass, as well as secondary market tools, CRM platforms, POS, core banking systems, and third-party integrations.
• Promote enterprise data integrity, system standardization, and process consistency across departments.

Senior Business Analyst

Accountant

• Record and reconcile daily cash transactions
• Perform month-end close processes, including journal entries, account reconciliations, and other related entries as needed
• Support lease accounting under ASC 842, including reporting and rent payments
• Manage and process broker compensation payments, ensuring accuracy, timeliness, and compliance with company policies and agreements
• Ensure compliance with internal controls, policies, and procedures
• Assist with bank deposits and daily Loan Funding and Purchase transactions
• Perform additional duties as assigned by the VP of Mortgage Financial Reporting, SVP of Mortgage Finance, and executive leadership

Senior Accountant

Marketing

• Develop and implement marketing campaigns to support reverse mortgage loan officers and account executives
• Design and deploy segmented digital marketing initiatives targeting real estate agents, financial planners, and other referral partners
• Support internal loan officers with plug-and-play marketing tools to promote reverse mortgage solutions
• Manage and execute campaigns through CRM platforms (e.g., HubSpot), including tracking engagement and performance metrics
• Collaborate with sales leadership to align marketing strategies with production goals
• Monitor campaign performance and provide regular reporting with recommendations for optimization

Director – Marketing

Full-stack Engineer

• Develop bespoke applications, microservices, and APIs that solve real business problems
• Build and maintain integrations between core banking, LOS, accounting, and vendor systems
• Partner with product, operations, and vendor teams to scope, design, and deliver
• Write clean, tested, production-grade code and own it through deployment and support
• Contribute to engineering standards, documentation, and code review

Software Engineer

Operations

• Manage the day-to-day operations of the mortgage branch to ensure efficiency, accuracy, and compliance.
• Supervise, train, and support branch staff, including processors, loan officers, and administrative personnel.
• Monitor pipeline activity and workflow to ensure timely loan processing and closings.
• Oversee compliance with NMLS requirements, state/federal lending regulations, and company policies.
• Partner with corporate operations, underwriting, and compliance teams to resolve issues and improve processes.
• Ensure customer service standards are consistently met by handling escalated client concerns promptly and professionally.
• Prepare and analyze branch performance reports, identifying areas for improvement.
• Implement and monitor internal controls, audits, and risk management practices.
• Support branch manager and loan officers with recruiting, onboarding, and training initiatives.
• Drive continuous process improvements to streamline branch operations and enhance customer/employee satisfaction.

Branch Operations Manager

Manager

• Overseeing the daily operations, production, and growth of the branch.
• Leading a team of loan officers and support staff.
• Ensuring compliance with company policies and regulatory requirements.
• Driving sales performance to achieve branch goals.
• Generating personal mortgage loan production to contribute to branch goals.
• Developing and maintaining relationships with real estate agents, builders, referral partners, and community organizations.
• Implementing marketing and business development strategies to expand branch presence.
• Managing branch P&L, budgets, and expense controls.
• Tracking and analyzing production metrics to identify growth opportunities.
• Ensuring profitability and long-term sustainability of the branch.

Senior Business Analyst

Senior Accountant

Director – Marketing

Software Engineer

Branch Operations Manager

Branch Manager