High School Diploma or GED equivalent
Minimum of 1 year supervisory or lead experience in a call center
Minimum 3 - 5 years customer service experience in a call center
Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
Demonstrated experience with managing client advocacy cases
Demonstrated Health Care Reform Knowledge/experience
Proficient with Microsoft Office Suite
Excellent written and verbal communication skills
Bilingual English/Spanish preferred

Benefits

Health insurance
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

supervisory experiencecustomer service experiencehealthcare experiencehealth insurance experienceclaims processing experienceprovider billing experienceclient advocacy managementHealth Care Reform knowledgeMicrosoft Office Suite proficiency

Soft Skills

team managementexceptional service deliveryclient service achievementstaff developmentwritten communicationverbal communication

Certifications

High School DiplomaGED equivalent