Business Support Analyst
Moneycorp
Tableau
Junior IT Support Engineer
Luminance
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Junior
Tech Stack
AzureDNSMacOSPythonTCP/IP
About the role
- Serve as the first point of contact for IT support requests (via email, chat, or ticketing system).
- Troubleshoot and resolve hardware, software, and network issues for end users.
- Set up and configure laptops, mobile devices, and peripherals.
- Assist in user account management (Active Directory, Office 365, etc.).
- Assist with onboarding/offboarding of employees and IT asset management.
- Install, update, and maintain standard applications and operating systems.
- Support meeting room technology, printers, and video conferencing systems.
- Maintain accurate documentation of incidents, configurations, and procedures.
- Contribute to continuous improvement of IT processes and user experience.
Requirements
- Bachelor's or Master's degree from a Top 200 Global University in a technical or scientific subject such as engineering, computer science, physics or mathematics, with a First or 2:1.
- Strong understanding of macOS and Windows operating systems.
- Familiarity with Microsoft 365, Google Workspace, or similar productivity tools.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent problem-solving and communication skills.
- Strong attention to detail and a proactive, customer-focused attitude.
- Ability to prioritize tasks and work effectively under guidance.
- **Nice to Have**
- Experience in an IT support or helpdesk environment (internship experience also considered).
- Understanding of Active Directory, Azure AD, or Intune.
- Basic scripting or automation knowledge (PowerShell, Bash, Python).
- Experience with ticketing systems (e.g., Jira, Zendesk, Freshservice).
- Awareness of security and operational best practices and frameworks (e.g. ISO27001, SOC2)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinghardware supportsoftware supportnetwork supportuser account managementmacOSWindowsnetworking conceptsscriptingautomation
Soft skills
problem-solvingcommunicationattention to detailcustomer-focusedtask prioritizationproactive attitude
