Product Support Engineer
Mekari
SQLTypeScript
Application Support Analyst
Petroineos Trading Limited
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Protect and maintain the production environment of PITL trading systems
- Ensure that systems are available and functioning in line with business expectations
- Running End of Day processes
- Implementing auditable processes and improvements to continually improve customer service
- Log and manage incidents through to resolution
- Ensure tracking and resolution of issues by 3rd line support
- Develop production support infrastructure, processes and procedures to improve the quality of service
- Clear documentation explaining how to resolve key software issues
- Manage end of day application processes
- Provide support in the fail over to disaster recovery environment
Requirements
- Degree or equivalent qualification in a relevant field preferred
- Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/ or Planlogic EoS
- Understanding of core trading processes
- Proven ability to work within a team and drive improvements
- Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations
Benefits
- The role offers a competitive salary commensurate with experience
- Opportunity to be awarded discretionary bonuses based on performance
- Comprehensive benefits package including private medical insurance
- Travel insurance and dental insurance
- Gym reimbursement scheme
- 10% contributory pension scheme
- 25 day yearly holiday allowance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
production supportincident managementauditable processesdisaster recoveryEnd of Day processesdocumentationprocess improvementETRM systemsOpenlink EndurAmphora Symphony
Soft skills
teamworkadaptabilityproblem-solvingcommunicationexpectation managementcustomer servicedrive improvements
Certifications
degree in relevant field
