Petroineos Trading Limited

Application Support Analyst

Petroineos Trading Limited

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Protect and maintain the production environment of PITL trading systems
  • Ensure that systems are available and functioning in line with business expectations
  • Running End of Day processes
  • Implementing auditable processes and improvements to continually improve customer service
  • Log and manage incidents through to resolution
  • Ensure tracking and resolution of issues by 3rd line support
  • Develop production support infrastructure, processes and procedures to improve the quality of service
  • Clear documentation explaining how to resolve key software issues
  • Manage end of day application processes
  • Provide support in the fail over to disaster recovery environment

Requirements

  • Degree or equivalent qualification in a relevant field preferred
  • Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/ or Planlogic EoS
  • Understanding of core trading processes
  • Proven ability to work within a team and drive improvements
  • Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations
Benefits
  • The role offers a competitive salary commensurate with experience
  • Opportunity to be awarded discretionary bonuses based on performance
  • Comprehensive benefits package including private medical insurance
  • Travel insurance and dental insurance
  • Gym reimbursement scheme
  • 10% contributory pension scheme
  • 25 day yearly holiday allowance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
production supportincident managementauditable processesdisaster recoveryEnd of Day processesdocumentationprocess improvementETRM systemsOpenlink EndurAmphora Symphony
Soft skills
teamworkadaptabilityproblem-solvingcommunicationexpectation managementcustomer servicedrive improvements
Certifications
degree in relevant field