Luminance

Business Development Rep

• Engage with prospective customers and identify new business opportunities
• Book direct meetings and recruit for Luminance events
• Speak with key decision makers within target markets through cold calling and high-level prospecting
• Meeting set targets and consistently achieving KPIs
• Social Media Selling
• Work closely with Sales and Marketing on a variety of campaigns
• Maintain quality relationships with external customer-facing Account Executives to support new business growth

Business Development Representative

Associate

• Collaborate with cross-functional teams including engineering, design, marketing, and sales to drive product development initiatives
• Create product specifications, feature lists, and detailed product requirements
• Manage product development timelines to ensure on-time delivery of products
• Coordinate with various teams to keep development projects on track
• Assist in the planning and execution of product launches, including coordinating launch activities and ensuring alignment across teams
• Develop product documentation and training materials to support sales and customer service teams
• Conduct market research to identify customer needs, market trends, and competitive landscape
• Acting as a liaison between product management and other departments to ensure clear communication of product strategies and updates

Product Associate

Customer Support

• Act as the first point of contact for all technical support queries via phone and Intercom
• Diagnose and resolve straightforward technical issues promptly and efficiently.
• Triage more complex issues, ensuring they are accurately logged and escalated to the appropriate team.
• Provide clear, professional and timely responses to all customers, even when a resolution is not immediate.
• Keep customers informed of progress and expected next steps throughout the lifecycle of their request.
• Maintain accurate records of incidents, resolutions and communications in the support system.
• Follow internal processes and contribute to continuous improvement of support procedures.
• Collaborate with second and third line teams to ensure smooth handover of escalated issues.

Business Development Representative

Product Associate

1st Line Support Agent