Lumens

Customer Experience Representative

Lumens

full-time

Posted on:

Location Type: Office

Location: Sacramento • California • 🇺🇸 United States

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Salary

💰 $0 - $20 per hour

Job Level

Mid-LevelSenior

About the role

  • Support Customers Across Channels
  • Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency.
  • Manage Orders with Accuracy
  • Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery.
  • Resolve Issues Thoughtfully
  • Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed.
  • Build Product Expertise
  • Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate.
  • Document & Personalize
  • Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty.
  • Represent the Brand
  • Communicate with a tone that reflects our brand’s quality, professionalism, and attention to detail in every interaction.
  • Support the Team
  • Assist in other duties and projects as needed.

Requirements

  • Experience in customer service (retail, hospitality, luxury, or call center experience is a plus—but not required).
  • Strong communication skills, both written and verbal.
  • Comfort working across phone, chat, and email.
  • Attention to detail and pride in delivering accurate, high-quality work.
  • Problem-solving skills and the ability to stay composed in fast-paced situations.
  • Willingness to learn product details and systems quickly.
  • Ability to manage multiple tasks and work collaboratively with a team.
  • Flexibility to support business needs during peak times.
Benefits
  • access to health benefits
  • 401k
  • 3 weeks annual paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
communication skillsproblem-solving skillsattention to detailempathyefficiencycalmnesscollaborationflexibilityprofessionalismcustomer service