Lumens

Account Manager

• Manage and grow a portfolio of interior designers, architects, and trade buyers through high-touch consultative sales.
• Lead the full sales cycle, from discovery and product curation to quoting, negotiation, and project execution.
• Identify upsell, cross-sell, and reactivation opportunities to drive incremental revenue across categories.
• Act as a trusted advisor, understanding each client’s unique needs, project timelines, and aesthetic preferences.
• Deliver exceptional customer service, becoming a go-to partner for sourcing luxury lighting, furniture, and décor.
• Engage in outbound and inbound activities via phone call, email, and chat.
• Create and execute account strategies that align with client goals and Lumens’ business objectives.

Senior B2B Account Manager

• Manage and grow a portfolio of interior designers, architects, and trade buyers through high-touch consultative sales.
• Lead the full sales cycle, from discovery and product curation to quoting, negotiation, and project execution.
• Identify upsell, cross-sell, and reactivation opportunities to drive incremental revenue across categories.
• Act as a trusted advisor, understanding each client’s unique needs, project timelines, and aesthetic preferences.
• Deliver exceptional customer service, becoming a go-to partner for sourcing luxury lighting, furniture, and décor.
• Engage in outbound and inbound activities via San Francisco based Design Gallery, phone call, email, and chat.
• Create and execute account strategies that align with client goals and Lumens’ business objectives.
• Maintain a proactive and organized pipeline, using CRM tools to track touchpoints, forecast sales, and prioritize outreach.
• Coordinate closely with internal teams to ensure seamless order processing and project delivery.