Lumens

Customer Support

• Support Customers Across Channels
• Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency.
• Manage Orders with Accuracy
• Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery.
• Resolve Issues Thoughtfully
• Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed.
• Build Product Expertise
• Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate.
• Document & Personalize
• Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty.
• Represent the Brand
• Communicate with a tone that reflects our brand’s quality, professionalism, and attention to detail in every interaction.
• Support the Team
• Assist in other duties and projects as needed.

Customer Experience Representative