Lumens

Account Executive

• Connect with customers via inbound calls and chats from consumer and trade customers, converting interest into orders.
• Place follow-up calls and emails on open quotes and proposals to close sales.
• Confidently consult customers on product details, pricing, and promotions.
• Manage a sales pipeline with discipline, tracking progress and optimizing close rates.
• Stay current on vendor updates, promotions, and product training.
• Deliver exceptional service while guiding customers through luxury product selections.
• Build rapport quickly and adapt to different customer types.
• Transfer trade opportunities to the appropriate account management team when required.
• Understand company policies on returns, replacements, and logistics, and transfer customers to the appropriate team when needed.

Inbound Sales Representative