Luma Health

Channel Solutions Consultant

Luma Health

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $100,000 - $120,000 per year

Job Level

Mid-LevelSenior

About the role

  • Become an expert on the Luma Health platform and products
  • Support and manage implementation of partners from contract through launch
  • Develop product customization based on partner and client requests
  • Partner internally with our technical team to optimize client implementations and resolve technical challenges, and with the product team to design ideal offering/features.
  • Ensure on-time delivery of partnership implementations of Luma
  • Keep clients and internal tech teams on track and communicate and nudge (politely!) as necessary to meet deadlines
  • Regularly report on status of implementations and potential issues
  • Help our partners and clients learn and navigate our product and the process change it can bring; proactively ensure new clients are getting value from Luma Health
  • Identify weaknesses and failure points in current project implementation plans and spearhead process improvements
  • Contribute to the development of scalable content resources for Luma partners and clients (e.g., user guides, presentations, best practice recommendations, and other tools for the client)
  • Be creative; be willing to build out new approaches that help define a playbook for ongoing partner engagement and success

Requirements

  • Minimum 3 years of software implementation experience
  • Must have direct SaaS healthcare experience
  • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
  • Excellent written and verbal communication skills
  • Detail oriented
  • Proven experience in a technical consulting role.
  • Strong understanding of relevant technologies, such as Liquid (Shopify), HTML, JavaScript, HL7
  • Strong analytical and critical thinking skills; strong problem solving skills
  • Proven success in building trust and driving results for a broad range of stakeholders: C-Suite, senior executives, developers, and day-to-day users of the software.
  • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
  • Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
  • A natural tendency to be customer first and a willingness to go the extra mile
  • Team-oriented, doer mentality (i.e. no task is too small)
  • Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment
  • Degree from a nationally-recognized and well-regarded four-year institution
  • Ability to travel to client sites as necessary