Luma Health

Product Manager

• Own the vision & roadmap for Luma’s Eligibility, Prior Auth, and Payments products—spanning payer connectivity, EHR touchpoints, workflow automation, and operational controls (rules, exceptions, auditability).
• Design the core capabilities and experiences that make RCM workflows reliable: eligibility checks/re-checks, benefits visibility, prior auth initiation and status tracking, document/data collection, tasking and handoffs, payment estimation and collection, and clear exception handling for edge cases.
• Customer discovery & UX: run research with revenue cycle, front desk, referrals, and care ops teams; turn messy real-world processes into simple, resilient flows that reduce manual work and minimize errors.
• Insights & experimentation: define KPIs, instrumentation, and experiments; analyze fallout points (payer timeouts, data mismatches, auth delays, denials, incomplete patient inputs, payment abandonment) to drive prioritization and iteration.
• Go-to-market readiness: partner with CS/Sales/Marketing on packaging, pricing, enablement, and launch plans; create demos, ROI narratives, and rollout/migration paths from current processes and tools.
• Cross-functional leadership: coordinate across Engineering, Security, Legal/Compliance, Support, and Partnerships to ship compliant, scalable integrations and ensure strong operational readiness.
• Deliver measurable outcomes: increase clean eligibility pass rates, reduce time-to-auth and denial rates, improve conversion to scheduled/cleared visits, raise time-to-collect performance, and keep exception/backlog rates low while maintaining compliance and trust.

Staff Product Manager, Eligibility and Payments

Solutions Engineer

• Become an expert on the Luma Health platform and products
• Support and manage implementation of partners from contract through launch
• Develop product customization based on partner and client requests
• Partner internally with our technical team to optimize client implementations and resolve technical challenges, and with the product team to design ideal offering/features.
• Ensure on-time delivery of partnership implementations of Luma
• Keep clients and internal tech teams on track and communicate and nudge (politely!) as necessary to meet deadlines
• Regularly report on status of implementations and potential issues
• Help our partners and clients learn and navigate our product and the process change it can bring; proactively ensure new clients are getting value from Luma Health
• Identify weaknesses and failure points in current project implementation plans and spearhead process improvements
• Contribute to the development of scalable content resources for Luma partners and clients (e.g., user guides, presentations, best practice recommendations, and other tools for the client)
• Be creative; be willing to build out new approaches that help define a playbook for ongoing partner engagement and success

Solutions Consultant

Video Editor

• You produce and manage Luma Health's podcast properties.
• Own end-to-end podcast production: guest coordination, pre-interview prep, remote recording, editing, mixing, and publishing.
• Own the full production lifecycle: identifying the right customer stories, coordinating interviews, recording, editing, and delivering final assets.
• Produce product demo videos and explainer content.
• Produce short-form video content optimized for LinkedIn and other social platforms.
• Plan and execute on-site video capture at industry events.
• Edit all video and audio content: cutting, color correction, audio mixing, sound design, and finishing.
• Build and maintain a company-wide content library.
• Track performance across all video and podcast content: views, watch time, completion rates, engagement, shares, and click-through by platform and asset type.
• Own your production calendar and manage competing priorities.

Senior Video Producer

Business Development Rep

• Own and build Account-Based Marketing strategies for your target accounts. Develop creative, multi-channel plays in partnership with Demand Gen and your Enterprise AE to drive engagement with high-value buyers.
• Research and map account structures, pain points, and buying committees to tailor messaging by account type, buyer role, and product fit.
• Execute strategic outbound across enterprise health systems, maintaining a >20% call-to-meeting conversion through personalized outreach.
• Engage VP and C-suite buyers to create S1 opportunities that convert to S2 and S3, targeting a 20%+ S1-S3 conversion rate.

Staff Product Manager, Eligibility and Payments

Solutions Consultant

Senior Video Producer

Strategic Business Development Manager