Luma Health

Sales Development Rep

• Prospect & build pipeline: High-volume, multi-channel outreach to decision makers; book discovery meetings.
• Qualify & consult: Run crisp discovery, map pains to Luma value, handle objections, and secure next steps.
• Hit the number: Quota is graded on number of performed meetings and pipeline velocity metrics; manage time and funnel to exceed it.
• Collaborate: Partner with AEs and Marketing on targeted campaigns; share market intel to refine strategy.
• Operate with rigor: Keep Salesforce spotless; document activity, notes, and next steps.
• Improve fast: Embrace coaching, iterate your pitch, share what works, and level up weekly.

Sales Development Representative

Product Marketing

• Foster alignment across sales, product, engineering, and marketing functions to develop messaging frameworks that support value drivers and customer stories.
• Support the launch of new capabilities, releases, and products, and manage the cross-functional execution of the plan.
• Partner with the Product Team to create sales presentations, written and multimedia content, and other collateral related to our products to drive top-of-funnel engagement and accelerate the buyer’s journey.
• Strive to be an expert on our buyers across all segments. Help to refine our target market, refine our ICP, and persona definitions.
• Support the development of a “voice of customer” playbook and leverage it to inform messaging and product education.
• Contribute to the development and delivery of speaking engagements that evangelize our products and offerings across our target markets
• Partner with Sales and CS enablement to build the content and tools that move deals forward: pitch decks, demo narratives, ROI models, case studies, solution briefs, and objection-handling resources.
• Maintain knowledge of the industry and competitive landscape. Be an expert on our partners and competition, and how they are positioned.

Senior Product Marketing Manager

Customer Success Manager

• Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers.
• Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner.
• Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows.
• Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes.
• Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs.
• Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives.
• Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes.
• Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction.
• Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement.
• Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes.
• Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders.
• Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering.
• Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients.
• Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly.
• Provide training and education to both customers and internal stakeholders on the best practices for using our products and services.

Sales Development Representative

Senior Product Marketing Manager

Senior Customer Success Executive