Luma Health

Solutions Engineer

• Become an expert on the Luma Health platform and products
• Support and manage implementation of partners from contract through launch
• Develop product customization based on partner and client requests
• Partner internally with our technical team to optimize client implementations and resolve technical challenges, and with the product team to design ideal offering/features.
• Ensure on-time delivery of partnership implementations of Luma
• Keep clients and internal tech teams on track and communicate and nudge (politely!) as necessary to meet deadlines
• Regularly report on status of implementations and potential issues
• Help our partners and clients learn and navigate our product and the process change it can bring; proactively ensure new clients are getting value from Luma Health
• Identify weaknesses and failure points in current project implementation plans and spearhead process improvements
• Contribute to the development of scalable content resources for Luma partners and clients (e.g., user guides, presentations, best practice recommendations, and other tools for the client)
• Be creative; be willing to build out new approaches that help define a playbook for ongoing partner engagement and success

Channel Solutions Consultant