Sales Engineer

• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of LRN’s products to prospects, clients, and employees.
• Collaborate with sales teams to understand prospect / customer requirements and provide sales support.
• Response to RFPs and help coordinate responses from Product / Technology team members.
• Manage trial and demo sites.
• Learn the technical details concerning how our software works and what problems it solves for prospects and clients.
• Manage customer relations by soliciting and logging prospect / client feedback.
• Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to product managers.
• Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles.
• Collaborate with Technical Writer, Product Owners, Product Managers and Business Analysts to keep knowledge up to date.
• Provide technical support to the sales team throughout the sales cycle, including answering technical questions and addressing prospect concerns.
• Driven to self-educate on new solutions and releases.
• Flexibility to work in multiple time zones.
• Create videos and other multimedia content to help customers and sales teams better understand the company's software solutions.

Executive Assistant

• Provide high-level administrative support to the CEO and global leadership team, including complex calendar management across time zones, prioritization of meetings, and resolution of scheduling conflicts
• Coordinate all aspects of virtual and in-person meetings (team meetings, all-hands, off-sites, 1:1s), including logistics, materials, and catering as needed
• Manage domestic and international travel arrangements in line with company T&E policies; process expense reports accurately and in a timely manner
• Partner cross-functionally with Corp IT, Building Services, and other teams to support operational needs
• Serve as Office Manager, ensuring office operations run smoothly, including oversight of supplies, vendor coordination, and light office maintenance
• Maintain organized filing systems and documentation for quick and efficient access to information
• Act as a central point of coordination across teams to support company-wide initiatives, deadlines, and communications
• Support the executive team with ad-hoc projects and strategic initiatives as needed
• Build strong relationships across all levels of the organization and act as a trusted partner to leadership
• Demonstrate a growth mindset, proactively learning about the business, products, and priorities to better support decision-making