Support Engineer

• Provide support to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization)
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
• Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer.
• Escalate issues related to capabilities where appropriate.
• Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers’ requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
• Collaborate with peers to discuss unique solutions and to document them.
• Perform other duties as assigned.

Spanish Technical Support Associate

SDET

• The Software Test Engineer Specialist will be responsible for designing and implementing comprehensive test procedures to ensure that software products behave as intended and meet quality standards before release.
• The role includes contributing to test strategy, driving quality initiatives, and leveraging modern automation and Agentic AI–based testing approaches.

Software Test Engineer, Specialist

Technical Support Associate, Japanese

Editor

• The Editor will be responsible to create, proofread, and modify content for LRN.
• The individual in this role will be responsible for web content, copy edit and make sure that documents are grammatically correct, readable, and correspond with the brand image and target audience of the company and partners.
• Copy edit courses to eliminate spelling and grammatical errors, consistency issues, lapses in style, and typos.
• Proofread at critical stages to ensure accuracy is maintained.
• Ensure content conforms to US English language standards.
• Ensure content meets LRN and/or its partners’ requirements and preferences for style, tone, reading level, and audience.
• Ensure proper page layouts with regard to text and image formatting.
• Perform comprehensive proofread on course audio script and QA audio version.
• Perform QA checks on video as it relates to audio and text and watch for issues with other eLearning media.
• Maintain centralized project documentation.
• Assign copy editing and proofreading to freelance editors as needed to maintain schedules.
• Maintain an open and clear communication channel with the Planning team, Project Managers, and the rest of the project team throughout the Content Development of the course.
• Communicate and traffic information to freelance editors on projects you assign them; field their questions; ensure on-time delivery of work.
• Ensure standards for quality and consistency are met successfully at the end of each course review.
• Provide status reports as requested by planning, project managers, or content leaders.
• Maintain and advance JIRA tickets as needed.
• Ensure all material produced by LRN is of the highest quality and consistency.
• Maintain on-time delivery.
• Assist in defining, developing, and refining internal content review processes and practices, including the LRN style manual.

Freelance Editor

Sales Engineer

• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of LRN’s products to prospects, clients, and employees.
• Collaborate with sales teams to understand prospect / customer requirements and provide sales support.
• Response to RFPs and help coordinate responses from Product / Technology team members.
• Manage trial and demo sites.
• Learn the technical details concerning how our software works and what problems it solves for prospects and clients.
• Manage customer relations by soliciting and logging prospect / client feedback.
• Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to product managers.
• Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles.
• Collaborate with Technical Writer, Product Owners, Product Managers and Business Analysts to keep knowledge up to date.
• Provide technical support to the sales team throughout the sales cycle, including answering technical questions and addressing prospect concerns.
• Driven to self-educate on new solutions and releases.
• Flexibility to work in multiple time zones.
• Create videos and other multimedia content to help customers and sales teams better understand the company's software solutions.