Client Service Excellence Representative
Vanguard
Client Service Associate
LPL Financial
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $25 - $42 per hour
Job Level
JuniorMid-Level
About the role
- Support Financial Advisors associated with LPL Financial under Employee Advisor Model
- Daily direct communication with advisors and clients and ownership of inquiries to timely resolution
- Address questions from clients (account activity, policies and documentation requests)
- Proactive outreach to clients and advisors on time sensitive activities - RMDs, distributions and tax forms
- Submit instructions for account activities on behalf of advisor and end clients (New Accounts, Cash Management, Transfers, Account Maintenance, Trade Orders)
- Research complex situations, set client expectations, and collaborate with internal departments to ensure timely service delivery
- Educate clients and advisors on account services, capabilities, and new technology – eSignature, paperless statements, Account View
- Manage daily reports for account activities that are operational in nature
- Manage and complete project work (i.e. linking annuities)
- Answer phones, schedule appointments, and prepare materials for client meetings
- Keep client management systems up to date with client information using CRMs Redtail and/or Wealth Box
- Accurately complete expense reports on behalf of the financial advisors, if requested
Requirements
- 1+ years of financial industry experience, preferably in wealth management
- Ability to obtain SIE, Series 7 and 66 licenses within 120 days.
- 1+ years of experience in client service with excellent communication skills
- Proven ability to work in a remote environment with a focus on supporting advisors in the Pacific and Mountain Standard time zones
- Occasional travel (approximately once per year) to build relationships with the advisors
- Experience with the Microsoft program suite (Outlook, Word, Excel) (preferred)
- Ability to handle multiple projects with deadlines and analyze/research information (preferred)
- Strong analytical and problem-solving skills (preferred)
