Provide Tier 2 support for laptops, desktops, mobile devices, printers, conference room technologies, and remote connectivity.
Troubleshoot Windows, macOS, Microsoft Office, browsers, and LPL applications while meeting established SLAs.
Configure, deploy, reimage, and decommission devices in alignment with corporate standards and security policies.
Support remote and hybrid employees, including VPN connectivity, device setup, and mobility tools.
Contribute to knowledge base development, ITIL processes, and continuous improvement of support operations.

Requirements

Ability to work fully onsite in an LPL corporate office to support in‑person employee technology needs.
Hands‑on experience supporting Windows and macOS environments and resolving hardware and software issues.
Proficiency with workstation setup, remote connectivity (VPN), conference room technologies, and basic networking.
Experience with Active Directory, Microsoft 365, Citrix VDI, and mobile device support.
Strong communication skills and a customer‑focused approach to issue resolution.

Benefits

401K matching
health benefits
employee stock options
paid time off
volunteer time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WindowsmacOSMicrosoft OfficeActive DirectoryMicrosoft 365Citrix VDIVPNnetworkingtroubleshootingdevice setup

Soft Skills

communicationcustomer-focusedproblem-solvingcollaborationadaptabilityattention to detailtime managementcritical thinkinginterpersonal skillscontinuous improvement